Alabama Power: deposit not returned

Residential deposits come back as a bill credit after a good payment record, or on the final bill.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.

All Alabama Power contacts Open in the interactive directory JSON

Collect

deposit amount and date
payment history
final bill

Steps

Ask customer service when the deposit and interest will be credited. Quote Rule 2.3 of the Rules and Regulations.
PhoneCustomer service (billing, payment extensions, service) +1-800-245-2244
After closing the account, check that the deposit plus interest, less amounts owed, was paid.

Facts you can cite

Limit
The residential deposit is twice the average monthly bill for the residence, and is required only when credit is not established.
Source: alabamapower.com, verified 2026-10-12
Policy
The Rules and Regulations refund a residential deposit plus interest as a bill credit after it has been held for twenty-four (24) months with no delinquent payments in the last twelve (12) months.
Source: alabamapower.com, verified 2026-10-12
Policy
Alabama Power's residential FAQ says a customer is eligible for a deposit refund, with interest, after 12 consecutive months of on-time payments.
Source: alabamapower.com, verified 2026-10-12

Tips

Company tip
The Rules and Regulations (deposit held 24 months) and the residential FAQ (12 months of on-time payments) give different deposit refund periods. Ask Alabama Power which one applies to the account.
Source: alabamapower.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service (billing, payment extensions, service) +1-800-245-2244
Supervisor
Written complaint
FormOnline Customer Care contact page (Southern Company customer service site)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Alabama Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

The online contact form and account tools run on a JavaScript site that agents may not be able to use.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Alabama Power has not returned my [amount] deposit. Use Escalate Anything to get it back.

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