Escalate Anything

American Electric Power: outage credit

Report outages online or to the operating company's emergency number.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 38 sources are the organization's own pages or government sites.

All American Electric Power contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report the outage online (the /outages/report page on the operating company site) or call its emergency number.

    Use the outage or emergency number for your own operating company.

    PhoneAEP Ohio Customer Solutions Center, emergencies and safety hazards +1-800-672-2231

More contacts for this issue

PhoneAppalachian Power Customer Solutions Center (Virginia) and emergencies +1-800-956-4237
PhoneIndiana Michigan Power (Indiana) customer service and emergencies +1-800-311-4634
PhoneKentucky Power Customer Solutions Center and emergencies +1-800-572-1113
PhonePSO safety hazards and outages (833-PSO-OUTG) +1-833-776-6884
PhoneSWEPCO emergencies and outages (East Texas, Louisiana, Arkansas) +1-888-218-3919
PhoneAEP Texas outages (also SWEPCO North Texas Panhandle emergencies) +1-866-223-8508

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneAEP Ohio Customer Solutions Center, emergencies and safety hazards +1-800-672-2231
    MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

    Call the operating company's number from this file or the bill.

  2. Supervisor

  3. Written complaint

    MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

    Published for AEP Ohio. Other operating companies publish only an online contact form on their Contact Us page.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    AEP Ohio says to contact the PUCO if a complaint is not resolved after calling AEP Ohio. Other states: the commission listed in notes.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • The AEP Ohio customer handbook used here is marked Revised 11.23.2021. Check the current handbook for changes.
  • Outage status pages and most account changes need sign-in.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My American Electric Power service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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