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American Electric Power: disconnection notice

Ask for a payment plan; in Ohio use the winter one-third plan, PIPP Plus or a medical certification.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 38 sources are the organization's own pages or government sites.

All American Electric Power contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call the operating company before the shutoff date and ask for a payment arrangement.

    OnlineAEP Ohio payment arrangement request

  2. In Ohio, from November 1 to April 15, ask for the Winter Heating Season Plan (pay one-third of the total bill each month).

    PhoneAEP Ohio Customer Solutions Center, emergencies and safety hazards +1-800-672-2231

  3. If disconnection would be especially dangerous to someone's health, have a physician certify it.

  4. Apply for PIPP Plus, HEAP or Neighbor to Neighbor.

    OnlineAEP Ohio payment assistance (PIPP Plus, HEAP, Neighbor to Neighbor)

More contacts for this issue

MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125
PhoneAppalachian Power Customer Solutions Center (Virginia) and emergencies +1-800-956-4237
PhoneAppalachian Power Customer Solutions Center (Tennessee) +1-800-967-4237
PhoneAppalachian Power Customer Solutions Center (West Virginia) +1-800-982-4237
PhoneIndiana Michigan Power (Indiana) customer service and emergencies +1-800-311-4634
PhoneIndiana Michigan Power (Michigan) customer service +1-800-311-6424
PhoneKentucky Power Customer Solutions Center and emergencies +1-800-572-1113
PhonePSO Customer Operations Center (833-PSO-POWR) +1-833-776-7697
PhoneSWEPCO Customer Operations Center (East Texas, Louisiana, Arkansas) +1-888-216-3523
PhoneSWEPCO Customer Operations Center (North Texas Panhandle) +1-800-723-7430

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneAEP Ohio Customer Solutions Center, emergencies and safety hazards +1-800-672-2231
    MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

    Call the operating company's number from this file or the bill.

  2. Supervisor

  3. Written complaint

    MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

    Published for AEP Ohio. Other operating companies publish only an online contact form on their Contact Us page.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    AEP Ohio says to contact the PUCO if a complaint is not resolved after calling AEP Ohio. Other states: the commission listed in notes.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • The AEP Ohio customer handbook used here is marked Revised 11.23.2021. Check the current handbook for changes.
  • Outage status pages and most account changes need sign-in.

Let your AI agent handle this

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1. Set it up (needs uv):

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2. Ask your agent:

American Electric Power says it will disconnect my service on [date]. Use Escalate Anything to stop it.

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