American Electric Power

Get help with (4)

• Billing errorAsk the operating company to review the bill and test the meter; AEP Ohio's first meter test is free.
• Disconnection noticeAsk for a payment plan; in Ohio use the winter one-third plan, PIPP Plus or a medical certification.
• Deposit not returnedAEP Ohio's cash deposit is capped by PUCO rules; ask for the refund terms in writing.
• Outage creditReport outages online or to the operating company's emergency number.

Contacts (17)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneAEP Ohio Customer Solutions Center, emergencies and safety hazards +1-800-672-2231
   MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

   Call the operating company's number from this file or the bill.

2. Supervisor

3. Written complaint

   MailAEP Ohio Customer Concerns (written complaints) Customer Concerns, 4500 S. Hamilton Road, Groveport, OH 43125

   Published for AEP Ohio. Other operating companies publish only an online contact form on their Contact Us page.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   AEP Ohio says to contact the PUCO if a complaint is not resolved after calling AEP Ohio. Other states: the commission listed in notes.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Known blockers

Scam warnings

Verification notes

AEP operating companies and their states: AEP Ohio (Ohio Power Company, Ohio), Appalachian Power (Virginia, West Virginia, Tennessee), Indiana Michigan Power (Indiana, Michigan), Kentucky Power (eastern Kentucky), Public Service Company of Oklahoma (Oklahoma), SWEPCO (Louisiana, Arkansas, East Texas and the north Texas Panhandle) and AEP Texas (south and west Texas). Each has its own website and phone number; use the one on the bill. Texas retail electric providers list AEP Texas as the delivery utility (TDU) for outages, so customers there are billed by their retail provider and complain about bills to that provider. State commissions include the Public Utilities Commission of Ohio (PUCO), Virginia State Corporation Commission, Public Service Commission of West Virginia, Tennessee Public Utility Commission, Indiana Utility Regulatory Commission, Michigan Public Service Commission, Kentucky Public Service Commission, Oklahoma Corporation Commission, Louisiana Public Service Commission, Arkansas Public Service Commission and Public Utility Commission of Texas.