Trade-in or promotion credit missing: what to do

A promised trade-in value or promotional bill credit was not applied, or stopped.

Have this ready

promotion terms
trade-in shipping receipt and IMEI
bills that should show the credit

Steps for any company

Find the promotion terms and the trade-in confirmation. Note the promised amount and the number of monthly credits.
Ask the carrier to apply the missing credits. Get a reference number.
Dispute in writing as a billing error if the credits are still missing.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks

No company has its own playbook for this issue yet. Use the steps above with the company’s contacts: find the company.

Guides

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

[company] never applied my [amount] trade-in credit. Use Escalate Anything to get it.

Source code, other install options and the Claude Code plugin