Provider switched without permission: what to do
Your service or provider was changed without your authorization.
Have this ready
- bills showing the new provider
- dates
- your original provider account
Steps for any company
Tell both the old and the new provider that you did not authorize the switch. Ask to be switched back at no cost.
Complain to the state utility commission or the FCC; both handle unauthorized provider changes.
A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.
Company playbooks
No company has its own playbook for this issue yet. Use the steps above with the company’s contacts: find the company.
Guides
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My service was switched to [company] without my permission. Use Escalate Anything to undo it and get refunded.Source code, other install options and the Claude Code plugin