Lower a recurring bill: what to do

Have this ready

• current bill
• current promotions for new customers
• competitor offers at your address

Steps for any company

1. Collect the company's current new-customer price and two competitor offers for the same service.

2. Contact the retention or loyalty team. Say that you are considering cancelling and give the competitor price.

3. Ask for a specific price. Ask how long it lasts and what happens when it ends.

4. Get the new price in writing (email, chat transcript or order confirmation).

5. Set a reminder before the new promotion ends.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (4)

Internet, cable, satellite and home phone

• SpectrumAsk for current offers before cancelling; cancellation calls go to the Customer Solutions team.

Wireless carriers

• AT&TCall 800.331.0500 and ask for a loyalty expert.
• T-MobileCall customer care before cancelling; T-Mobile says it reviews the account for options to keep you.
• VerizonCall customer service before cancelling and ask what offers you qualify for.