Fee reversal: what to do

Have this ready

• statement with the fee
• account history

Steps for any company

1. Ask for a courtesy reversal. Mention your account history.

2. If the fee breaks the account agreement, dispute it in writing.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (16)

Banks and credit card issuers

• Ally BankAlly charges no overdraft fees; check CoverDraft limits if a payment was declined.
• Bank of AmericaAsk for a courtesy reversal by phone, then in writing.
• Capital OneCapital One 360 Checking has no overdraft fees; card fee reversals go through card customer service.
• ChaseUse the Overdraft Assist rules first. Most fees can be avoided by bringing the balance back within one business day.
• Citizens BankUse Citizens Peace of Mind - cover the overdraft by 10 pm ET the next business day - and the $5 Overdraft Pass, then ask for a reversal.
• Fifth Third BankUse Extra Time - bring the available balance to at least $0 before midnight ET the next business day - then ask for any remaining overdraft fees to be reversed.
• Huntington BankOverdrafts of $50 or less have no fee, and 24-Hour Grace waives the fee if you cover the overdraft during the next business day; check both, then ask for a reversal.
• KeyBankKeyBank charges no overdraft fee if the account is overdrawn by $20 or less at end of day (Key Coverage Zone); check this, then ask for a reversal.
• M&T BankM&T charges at most one $15 overdraft fee per day; check the exceptions, then ask for a reversal.
• PNC BankCheck the Low Cash Mode rules for Virtual Wallet, then ask for a reversal.
• Regions BankCheck the $5 rule and the Overdraft Grace deadline (8 p.m. Central the next business day), then ask for a reversal.
• Santander BankSantander charges no overdraft fee unless the account is overdrawn by more than $100; check the rules, then ask for a reversal.
• TD BankCheck the $50 threshold and the next-day Grace Period before asking for a refund.
• TruistTruist One Checking has no overdraft fees; ask for a reversal on other accounts.
• Wells FargoCheck the overdraft rules (Extra Day Grace Period, $10 limits), then ask for a reversal.

Brokerages and crypto platforms

• Charles SchwabAsk for a refund under the Satisfaction Guarantee within 90 days of the fee.

Guides

• Banks and card issuers — how complaints work
• Credit unions — how complaints work
• Payment apps and money transfer services — how complaints work