Paid extra and did not get it: what to do

Have this ready

• receipt for the fee
• proof the service was not provided

Steps for any company

1. Ask for a refund of the fee to the original form of payment.

2. If refused, file a U.S. DOT complaint.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (6)

• Alaska AirlinesA downgrade earns back the upgrade fee or fare difference; a lost or significantly delayed bag earns back the bag fee.
• Allegiant AirDeclining rebooking after a controllable disruption refunds ancillary fees too; a lost or significantly delayed bag refunds the bag fee after a Mishandled Bag Report.
• Delta Air LinesPrepaid seat and bag fees come back with a refund after a Delta cancellation or significant change; a late bag earns a bag fee refund.
• Frontier AirlinesAsk for a refund of a bag, seat or other extra Frontier could not provide on a cancelled or significantly delayed flight.
• JetBlue AirwaysSeats, bags and other extras go back to the original form of payment; bag fees for a late bag are refunded automatically.
• United AirlinesRequest refunds of unused fees (bags, seats, Premier Access, Wi-Fi) within 90 days of payment or the flight date.

Guides

• Airlines — how complaints work