Vivid Seats: billing error

Collect

• screenshots of the listed price and the checkout total
• order confirmation
• card statement

Steps

1. Compare the total shown while shopping with the amount charged. Save screenshots.

2. Ask Vivid Seats to refund the difference through a support ticket.

   FormSubmit a ticket (Vivid Seats Customer Support)

3. If it does not correct the charge, send a billing-error dispute to the card issuer (rule fcba-billing-error).

4. Report hidden or misrepresented fees to the FTC.

   RegulatorFederal Trade Commission +1-877-382-4357

More contacts for this issue

Facts you can cite

• Policy

  Vivid Seats' help article says it uses All-In Pricing so that you see the cost of a ticket, including fees, once you start shopping, and that resellers set ticket prices, which may differ from face value.

  Source: support.vividseats.com, verified 2026-10-13

• Policy

  The FTC's compliance FAQ says that effective May 12, 2025 the Rule on Unfair or Deceptive Fees covers any business that offers, displays or advertises live-event tickets, including third-party platforms and resellers in the secondary ticket market, and that they must tell people upfront the total price they will pay.

  Source: ftc.gov, verified 2026-10-13

• Policy

  The Global Terms say buyers agree not to seek a chargeback from a card issuer on legitimate charges. If a disputed charge is found valid, Vivid Seats may pursue payment (including fees) through collection agencies or legal action, refuse pending and future orders from the linked card or accounts, and relist and resell the disputed tickets.

  Source: vividseats.com, verified 2026-10-13

• Deadline

  The Terms contain a binding individual arbitration clause (the event-specific terms on the same page name JAMS and waive class actions). To opt out, notify Vivid Seats in writing within 30 days of the date you first access or use the site, by certified mail to the Legal Department.

  Source: vividseats.com, verified 2026-10-13

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  1 citable point

  • Policy

    The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".

    Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   AppChat in the Vivid Seats app Vivid Seats app > chat

2. Written complaint

   FormSubmit a ticket (Vivid Seats Customer Support)

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a cancelled event that was not compensated (rule fcba-billing-error). The Terms threaten collection and account bans for chargebacks on charges Vivid Seats considers legitimate; keep proof that you followed the Terms.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Billing error at other companies
• Event tickets and resale — how complaints work
• Vivid Seats: event cancelled, postponed or changed
• Vivid Seats: refund request