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Ticketmaster: event cancelled, postponed or changed

A cancelled event is refunded automatically to the original payment method, usually 14–21 days after Ticketmaster receives the funds from the Event Organizer. For a postponed, rescheduled or moved event the tickets stay valid, and a refund is available only if the Event Organizer offers one.

BCredibility B · last verified 2026-10-13 · dossier 2026-10-13 · 85% official or government sources · 1 from search snippets or archives
What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 85% of 47 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Ticketmaster contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Check the event status and the notification email. Ticketmaster emails the options when the Event Organizer changes the status of an event.

    OnlineEvent change guidance (cancelled, postponed, rescheduled or moved events)

  2. For a cancelled event, take no action; the refund goes to the original payment method. The cancelled-event article lists MLB games, the Masters and the US Open Tennis Championships as exceptions; check that event's own help page.

  3. For a postponed, rescheduled or moved event, look for a Request Refund button on the order. If there is none, the organizer is not offering refunds and the tickets stay valid for the new date.

    OnlineMy Tickets (event status, Request Refund button when the organizer allows refunds) Sign-in required

  4. If you received the tickets through Ticket Transfer, transfer them back to the original purchaser; only the original buyer gets refund options.

  5. If you bought at a venue box office, choose the refund option at the box office in person.

  6. If a cancelled-event refund has not arrived after 21 days, contact Fan Support with the order number.

    PhoneTicketmaster Fan Support (customer service) +1-800-653-8000

  7. If Ticketmaster still does not refund a cancelled event, dispute the charge with the card issuer (rule fcba-billing-error), then report to the FTC and your state attorney general.

    RegulatorFederal Trade Commission +1-877-382-4357

More contacts for this issue

ChatChat with Fan Support from the order in My Tickets Sign-in required

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneTicketmaster Fan Support (customer service) +1-800-653-8000

  2. Written complaint

    ChatChat with Fan Support from the order in My Tickets Sign-in required

    Use chat from the order, or the Email Us option (contact-forms) if you cannot sign in. Keep the transcript.

  3. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).

  4. Federal regulator

    RegulatorFederal Trade Commission +1-877-382-4357

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • Chat needs sign-in to the Ticketmaster account; people who cannot sign in must use the Email Us option or a form on the contact page.
  • The Request Refund button is inside the signed-in account and appears only when the Event Organizer offers refunds.
  • Refund requests are final and cannot be changed once submitted.
  • Refunds for transferred tickets go only to the original purchaser; box office purchases are refunded at the box office.
  • The Purchase Policy, Resale Purchase Policy and Terms of Use at legal.ticketmaster.com load their text through a script, and automated fetches see only the page frame.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My [event] tickets from Ticketmaster were cancelled. Use Escalate Anything to get a refund.

Source code, other install options and the Claude Code plugin

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