State Employees' Credit Union (SECU, North Carolina)
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 16 sources are the organization's own pages or government sites.
Get help with (4)
- Unauthorized chargeCall Member Services Support (24/7) at once; report transfers you did not make within 60 days of the statement.
- Dispute with a merchant through the bankPhone (888) 732-8562 or write to PO Box 28540 within 60 days of the statement; SECU decides in 10 business days or provisionally credits you and takes up to 45 days.
- Fraud or scamCall Member Services Support for fraud; email phishing attempts to notifyus@ncsecu.org.
- Account frozen or closedSECU may hold funds without notice when it suspects fraud or a dispute over the account; ask through a secure message what it needs to release them.
Contacts (7)
Phone
- Member Services Support - 24/7 member helpline; fraudulent account activity, lost or stolen card, electronic transfer errors Account holder only
Hours: 24/7
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank, Fee reversal, Account frozen or closed, Account access, Poor service or broken promise
Source: ncsecu.org, verified 2026-10-13
- ASK SECU automated phone service ((800) ASK-SECU)
Hours: 24/7
Use for: Account access
Source: ncsecu.org, verified 2026-10-13
- Lending Contact Center Account holder only
Hours: 8 a.m.-9 p.m. ET
Use for: Payment plan or bill assistance
Source: ncsecu.org, verified 2026-10-13
Online tools and accounts
- Secure message in Member Access (members' complaints and feedback, dispute requests) Sign-in required
Use for: Poor service or broken promise, Dispute with a merchant through the bank, Unauthorized charge, Fee reversal, Account frozen or closed
Source: ncsecu.org, verified 2026-10-13
- Complaints and feedback from non-members (members should use a secure message)
Use for: Poor service or broken promise
Source: ncsecu.org, verified 2026-10-13
- Report phishing, vishing, pharming and smishing attempts
Use for: Fraud or scam
Source: ncsecu.org, verified 2026-10-13
- Electronic transfer errors and lost or stolen card notices (written)State Employees' Credit Union, PO Box 28540, Raleigh, NC 27611
Use for: Dispute with a merchant through the bank, Unauthorized charge
Source: ncsecu.org, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneMember Services Support - 24/7 member helpline; fraudulent account activity, lost or stolen card, electronic transfer errors +1-888-732-8562 Account holder onlyWritten complaint
OnlineSecure message in Member Access (members' complaints and feedback, dispute requests) Sign-in requiredFederal regulator
State agency
Your state’s financial regulator. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).SECU names the North Carolina Credit Union Division (cud.nc.gov).
Federal regulator
Known blockers
- Secure messages and online dispute requests need a Member Access sign-in.
- Phone lines verify the member.
Scam warnings
Official domains
ncsecu.org
Real links and emails from State Employees' Credit Union (SECU, North Carolina) end in one of these.
State Employees' Credit Union (SECU, North Carolina) will never ask you for
SECU will not ask for online credentials, account numbers or card numbers through email, voice or text messaging. When SECU contacts you it may ask security questions to verify your identity, but not for complete account numbers, card numbers or online credentials.
Source: ncsecu.org, verified 2026-10-13
SECU says its outbound contact generally happens between 8 a.m. and 9 p.m. ET, except for urgent account matters.
Source: ncsecu.org, verified 2026-10-13
Known scams
Imposters pose as the IRS, Social Security Administration, FBI or local police, claim you owe taxes or missed jury duty, threaten arrest, and demand payment by prepaid debit card or gift card. SECU says real government agencies never ask for payment by prepaid debit card, gift card or wire transfer.
Source: ncsecu.org, verified 2026-10-13
Report phishing
- Report phishing, vishing, pharming and smishing attempts that use SECU's name
Use for: Fraud or scam
Source: ncsecu.org, verified 2026-10-13
For the whole industry, read Credit unions — how complaints work.
Verification notes
State Employees' Credit Union is a North Carolina credit union, federally insured by the NCUA. SECU's contact page says members who are not satisfied can complain to the North Carolina Credit Union Division (cud.nc.gov) or the CFPB. The account rules cited are the version marked 01/2026.
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