Spotify
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.
Get help with (4)
- Cancellation problemCancel on the Manage your plan page; Premium continues to the next billing date. Partner-billed plans are cancelled with the partner.
- Unauthorized chargeCheck for an accidental sign-up or a family member using your card, then contact Spotify.
- Refund requestSpotify gives no refunds for partial periods; partner-billed refunds go to the partner.
- Bill went upSpotify announces price changes in advance; they take effect at the start of the next subscription period.
Contacts (6)
Online forms
- Message Spotify Customer Support Sign-in required
The page redirects to Spotify sign-in. Spotify does not offer phone support.
Use for: Billing error, Refund request, Cancellation problem, Unauthorized charge
Source: spotify.com, verified 2026-10-12
- Contact Spotify (linked from the unexpected-charges article)
Use for: Unauthorized charge
Source: support.spotify.com, verified 2026-10-12
Online tools and accounts
- Manage your plan (cancel Premium) Sign-in required
Select Cancel subscription. If there is no option to change the plan, a partner company (for example a mobile or internet provider) bills you; its contact link is under Payment on this page.
Use for: Cancellation problem
Source: support.spotify.com, verified 2026-10-12
- Legal notices to Spotify under the Terms
The Terms say notices to Spotify must be sent to this address. Use it for a formal written notice of dispute, not for routine support.
Source: spotify.com, verified 2026-10-12
- Spotify USA Inc. mailing addressSpotify USA Inc., 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007
Source: spotify.com, verified 2026-10-12
Social media
- SpotifyCares on X
Source: spotify.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Cancellation and the support message form require sign-in.
- Spotify has no phone support.
- Plans billed by a partner (mobile or internet provider, Google Play billing) must be cancelled and refunded through that partner.
Scam warnings
Official domains
spotify.com
Real links and emails from Spotify end in one of these.
Spotify will never ask you for
Spotify says it will never ask by email for your payment info, password, or Social Security or tax identification number, will never request payment through a third party such as Western Union, and will never ask you to download anything from its emails. An email is suspicious if the sender address does not end in @spotify.com.
Source: support.spotify.com, verified 2026-10-12
Report phishing
- Forward suspicious emails that claim to be from Spotify
Use for: Fraud or scam
Source: support.spotify.com, verified 2026-10-12
For the whole industry, read Subscriptions — how complaints work.
More facts
- Contact
"We currently don't offer support by phone." Spotify support is by message through the contact form.
Source: support.spotify.com, verified 2026-10-12
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