MoneyGram
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.
Get help with (1)
- Fraud or scamCall MoneyGram Customer Service at once to report the scam and ask it to stop the transfer.
Contacts (1)
Phone
- MoneyGram (report a fraudulent transfer) Account holder only
Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.
Use for: Fraud or scam
Source: consumer.ftc.gov, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
No MoneyGram US complaint address was verified. Ask customer service where to send a written complaint.
Federal regulator
State agency
Your state’s financial regulator. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- moneygram.com returned HTTP 403 to automated page fetches on 2026-10-12. An agent may not be able to read MoneyGram help pages or use its web forms.
- The phone line needs the customer.
Scam warnings
Official domains
moneygram.com
Real links and emails from MoneyGram end in one of these.
MoneyGram will never ask you for
MoneyGram will never send you an unsolicited email that asks for your personal or financial information. Give this information only when you are signed in to your MoneyGram profile at moneygram.com.
Source: moneygram.com, verified 2026-10-12
Known scams
MoneyGram says almost all wire fraud starts with contact from a stranger. Its top anti-fraud tip is never to send money to someone you don't know.
Source: moneygram.com, verified 2026-10-12
Someone asks you to deposit a check and send part of the money back to them by money transfer.
Source: moneygram.com, verified 2026-10-12
Someone pretends to be a friend or relative in a crisis and asks you to wire money right away.
Source: moneygram.com, verified 2026-10-12
Someone says you won a prize or contest that you don't remember entering and asks you to wire money to pay fees, taxes or customs.
Source: moneygram.com, verified 2026-10-12
Report phishing
- Report fraud online (MoneyGram contact form, choose Report fraud)
MoneyGram asks you to report suspicious emails that claim to be from MoneyGram so it can investigate. Its phishing page links its report-fraud-online step to this contact form. For a suspicious text, MoneyGram says to report the number to your phone provider, block the sender and delete the message.
Use for: Fraud or scam
Source: moneygram.com, verified 2026-10-12
For the whole industry, read Payment apps and money transfer services — how complaints work.
Verification notes
MoneyGram International, Inc. was taken private by funds of Madison Dearborn Partners. The acquisition was completed in 2023. moneygram.com refused automated page fetches (HTTP 403) on 2026-10-12, so the only channel here is the MoneyGram number published by the FTC. The US terms, the error-resolution disclosure, a fraud form URL and a complaint address are not yet verified.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with MoneyGram: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin