{"id":"moneygram","page":"https://escalate.alexgaoth.com/#/c/moneygram","html":"https://escalate.alexgaoth.com/c/moneygram/","generated":"2026-10-15","company":{"id":"moneygram","name":"MoneyGram","aliases":["moneygram international","money gram","moneygram payment systems"],"sector":"payments","parent":"Madison Dearborn Partners (private equity)","website":"https://www.moneygram.com","official_domains":["moneygram.com"],"security":{"never_asks":[{"kind":"policy","claim":"MoneyGram will never send you an unsolicited email that asks for your personal or financial information. Give this information only when you are signed in to your MoneyGram profile at moneygram.com.","source":"https://www.moneygram.com/us/en/help-center/faq/support/phishing/i-received-an-email-from-moneygram-asking-for-my-financial-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"MoneyGram says almost all wire fraud starts with contact from a stranger. Its top anti-fraud tip is never to send money to someone you don't know.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone asks you to deposit a check and send part of the money back to them by money transfer.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone pretends to be a friend or relative in a crisis and asks you to wire money right away.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone says you won a prize or contest that you don't remember entering and asks you to wire money to pay fees, taxes or customs.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-form","type":"web_form","label":"Report fraud online (MoneyGram contact form, choose Report fraud)","value":"https://www.moneygram.com/us/en/help-center/contact-us","purposes":["fraud"],"notes":"MoneyGram asks you to report suspicious emails that claim to be from MoneyGram so it can investigate. Its phishing page links its report-fraud-online step to this contact form. For a suspicious text, MoneyGram says to report the number to your phone provider, block the sender and delete the message.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety/phishing","last_verified":"2026-10-12"}]},"regulators":["cfpb","ftc"],"notes":"MoneyGram International, Inc. was taken private by funds of Madison Dearborn Partners. The acquisition was completed in 2023. moneygram.com refused automated page fetches (HTTP 403) on 2026-10-12, so the only channel here is the MoneyGram number published by the FTC. The US terms, the error-resolution disclosure, a fraud form URL and a complaint address are not yet verified.","channels":[{"id":"customer-service-phone","type":"phone","label":"MoneyGram (report a fraudulent transfer)","value":"+1-800-926-9400","purposes":["fraud"],"access":"human_only","notes":"Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.","source":"https://consumer.ftc.gov/articles/what-know-you-wire-money","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","note":"No MoneyGram US complaint address was verified. Ask customer service where to send a written complaint."},{"rung":"regulator","regulator":"cfpb"},{"rung":"state_agency","agency_kind":"financial_regulator"}],"playbooks":[{"issue":"fraud","summary":"Call MoneyGram Customer Service at once to report the scam and ask it to stop the transfer.","evidence":["transfer reference number","amount and date","receiver name and location","messages from the scammer"],"steps":[{"do":"Call MoneyGram Customer Service as soon as possible. Report the fraud and ask whether the transfer can still be stopped.","channel":"customer-service-phone"},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov and to local police.","regulator":"ftc"},{"do":"If MoneyGram does not resolve it, complain to the CFPB with the reference number and timeline.","regulator":"cfpb"}]}],"known_blockers":["moneygram.com returned HTTP 403 to automated page fetches on 2026-10-12. An agent may not be able to read MoneyGram help pages or use its web forms.","The phone line needs the customer."]},"playbooks":{"fraud":{"company":{"id":"moneygram","name":"MoneyGram","sector":"payments","website":"https://www.moneygram.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Call MoneyGram Customer Service at once to report the scam and ask it to stop the transfer.","evidence":["transfer reference number","amount and date","receiver name and location","messages from the scammer"],"steps":[{"do":"Call MoneyGram Customer Service as soon as possible. Report the fraud and ask whether the transfer can still be stopped.","channel":{"id":"customer-service-phone","type":"phone","label":"MoneyGram (report a fraudulent transfer)","value":"+1-800-926-9400","purposes":["fraud"],"access":"human_only","notes":"Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.","source":"https://consumer.ftc.gov/articles/what-know-you-wire-money","last_verified":"2026-10-12"}},{"do":"Report the scam to the FTC at ReportFraud.ftc.gov and to local police.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"If MoneyGram does not resolve it, complain to the CFPB with the reference number and timeline.","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"MoneyGram (report a fraudulent transfer)","value":"+1-800-926-9400","purposes":["fraud"],"access":"human_only","notes":"Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.","source":"https://consumer.ftc.gov/articles/what-know-you-wire-money","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"efta-reg-e","title":"Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)","citation":"12 CFR 1005.6; 12 CFR 1005.11; 12 CFR 1005.2(m) (Regulation E)","jurisdiction":"us-federal","status":"in_effect","summary":"For debit cards, ATM transfers, ACH and other electronic fund transfers from a consumer account (including P2P payments that meet the EFT definition), the consumer has 60 days after the statement is sent to report an error. The institution must investigate within 10 business days, or within 45 days if it provisionally credits the account within 10 business days. Liability for unauthorized transfers is capped at $50, $500 or more depending on how fast the consumer reports.","source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12","points":[{"kind":"limit","claim":"If the consumer reports a lost or stolen access device within two business days after learning of the loss or theft, liability is limited to \"the lesser of $50 or the amount of unauthorized transfers that occur before notice\".","issues":["unauthorized_charge","fraud"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/6/","last_verified":"2026-10-12"},{"kind":"limit","claim":"If the consumer does not report within two business days after learning of the loss or theft, liability is \"the lesser of $500 or the sum of\" up to $50 of transfers in the first two business days and later transfers the institution shows would have been prevented by timely notice.","issues":["unauthorized_charge","fraud"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/6/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"An unauthorized transfer that appears on a periodic statement must be reported \"within 60 days of the financial institution's transmittal of the statement\" to avoid liability for later transfers that timely notice would have prevented. The institution must extend these time limits to a reasonable period when extenuating circumstances (for example extended travel or hospitalization) delayed notice.","issues":["unauthorized_charge","fraud"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/6/","last_verified":"2026-10-12"},{"kind":"process","claim":"Notice of an unauthorized transfer may be given in person, by phone or in writing. Written notice is considered given at the time the consumer mails it. Lower liability under state law or the account agreement controls.","issues":["unauthorized_charge","fraud"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/6/","last_verified":"2026-10-12"},{"kind":"policy","claim":"An unauthorized EFT is a transfer from the consumer's account initiated by someone other than the consumer without actual authority and from which the consumer receives no benefit. It does not include a transfer by a person to whom the consumer gave the access device (until the consumer tells the institution that person is no longer authorized), a transfer made with fraudulent intent by the consumer or someone acting with the consumer, or a transfer by the institution or its employee.","issues":["unauthorized_charge","fraud"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/2/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Errors covered by the error-resolution procedure include an unauthorized EFT, an incorrect EFT to or from the account, an omitted transfer on a statement, a computational or bookkeeping error, receiving the wrong amount of cash from an ATM, and a request for documentation or clarification about a transfer.","issues":["unauthorized_charge","fraud","billing_error"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"The consumer must give notice of an error no later than 60 days after the institution sent the periodic statement on which the error first appears. The notice must let the institution identify the consumer's name and account and say why the consumer believes there is an error. If notice is oral, the institution may require written confirmation within 10 business days.","issues":["unauthorized_charge","fraud","billing_error"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"The institution must investigate and decide within 10 business days, report results within 3 business days after it completes the investigation, and correct an error within 1 business day after it finds one. It may take up to 45 days only if it provisionally credits the disputed amount within 10 business days. It need not provisionally credit if it asked for written confirmation of an oral notice and did not receive it within 10 business days.","issues":["unauthorized_charge","fraud","billing_error"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Longer periods apply in some cases: 20 business days instead of 10 for transfers within 30 days after the first deposit to a new account, and 90 days instead of 45 for point-of-sale debit card transactions, transfers not initiated within a state, and new-account transfers.","issues":["unauthorized_charge","fraud","billing_error"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12"},{"kind":"process","claim":"If the institution finds no error, it must give a written explanation and tell the consumer of the right to request the documents it relied on. If it debits a provisional credit, it must notify the consumer of the date and amount and honor checks and preauthorized transfers for five business days after the notice.","issues":["unauthorized_charge","fraud","billing_error"],"source":"https://www.consumerfinance.gov/rules-policy/regulations/1005/11/","last_verified":"2026-10-12"},{"kind":"policy","claim":"P2P (CFPB guidance, not rule text): the CFPB's Electronic Fund Transfers FAQs state that any P2P payment that meets the definition of an EFT is covered by EFTA and Regulation E, and that when a consumer is fraudulently induced into sharing account access information with a third party, the resulting transfer by that third party is an unauthorized EFT.","issues":["fraud","unauthorized_charge"],"source":"https://www.consumerfinance.gov/compliance/compliance-resources/deposit-accounts-resources/electronic-fund-transfers/electronic-fund-transfers-faqs/","last_verified":"2026-10-12"},{"kind":"process","claim":"CFPB guidance (Electronic Fund Transfers FAQs): an institution must begin its investigation promptly on an oral or written notice of error and may not require a police report or require the consumer to contact the merchant first. Consumer negligence, such as writing a PIN on the card, cannot be used to impose greater liability.","issues":["fraud","unauthorized_charge"],"source":"https://www.consumerfinance.gov/compliance/compliance-resources/deposit-accounts-resources/electronic-fund-transfers/electronic-fund-transfers-faqs/","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"MoneyGram (report a fraudulent transfer)","value":"+1-800-926-9400","purposes":["fraud"],"access":"human_only","notes":"Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.","source":"https://consumer.ftc.gov/articles/what-know-you-wire-money","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"No MoneyGram US complaint address was verified. Ask customer service where to send a written complaint.","candidate_channels":[]},{"index":2,"rung":"regulator","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":3,"rung":"state_agency","agency_kind":"financial_regulator","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["moneygram.com returned HTTP 403 to automated page fetches on 2026-10-12. An agent may not be able to read MoneyGram help pages or use its web forms.","The phone line needs the customer."],"security":{"official_domains":["moneygram.com"],"never_asks":[{"kind":"policy","claim":"MoneyGram will never send you an unsolicited email that asks for your personal or financial information. Give this information only when you are signed in to your MoneyGram profile at moneygram.com.","source":"https://www.moneygram.com/us/en/help-center/faq/support/phishing/i-received-an-email-from-moneygram-asking-for-my-financial-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"MoneyGram says almost all wire fraud starts with contact from a stranger. Its top anti-fraud tip is never to send money to someone you don't know.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone asks you to deposit a check and send part of the money back to them by money transfer.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone pretends to be a friend or relative in a crisis and asks you to wire money right away.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone says you won a prize or contest that you don't remember entering and asks you to wire money to pay fees, taxes or customs.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-form","type":"web_form","label":"Report fraud online (MoneyGram contact form, choose Report fraud)","value":"https://www.moneygram.com/us/en/help-center/contact-us","purposes":["fraud"],"notes":"MoneyGram asks you to report suspicious emails that claim to be from MoneyGram so it can investigate. Its phishing page links its report-fraud-online step to this contact form. For a suspicious text, MoneyGram says to report the number to your phone provider, block the sender and delete the message.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety/phishing","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":7},"verified_from":{"page":7},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"MoneyGram International, Inc. was taken private by funds of Madison Dearborn Partners. The acquisition was completed in 2023. moneygram.com refused automated page fetches (HTTP 403) on 2026-10-12, so the only channel here is the MoneyGram number published by the FTC. The US terms, the error-resolution disclosure, a fraud form URL and a complaint address are not yet verified.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"MoneyGram (report a fraudulent transfer)","value":"+1-800-926-9400","purposes":["fraud"],"access":"human_only","notes":"Listed by the FTC as the MoneyGram number to call right away about a transfer sent to a scammer. Tell them it was a fraudulent transfer and ask them to reverse it. Have the transfer reference number ready.","source":"https://consumer.ftc.gov/articles/what-know-you-wire-money","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","note":"No MoneyGram US complaint address was verified. Ask customer service where to send a written complaint.","candidate_channels":[]},{"index":2,"rung":"regulator","regulator":{"id":"cfpb","name":"Consumer Financial Protection Bureau","level":"federal","when_to_use":"Use for a problem with a consumer financial product (bank account, credit card, credit report, debt collection, money transfer, mortgage, loan) after the company did not fix it. Put every fact and document in one complaint, because a second complaint about the same problem is generally not accepted.","channels":[{"id":"complaint-form","type":"web_form","label":"Submit a complaint","value":"https://www.consumerfinance.gov/complaint/","purposes":["credit_report_error","debt_collection","transaction_dispute","fee_reversal","frozen_funds","fraud","billing_error","unauthorized_charge","student_loan_servicing"],"notes":"Online filing takes about 7 to 10 minutes. Your mailing address is required so the company can respond.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-phone","type":"phone","label":"Complaint line","value":"+1-855-411-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","notes":"A phone complaint takes about 25 to 30 minutes.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"id":"complaint-tty","type":"phone","label":"Complaint line, TTY/TDD","value":"+1-855-729-2372","hours":"9 a.m. to 6 p.m. ET, Monday through Friday, except federal holidays","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaints by mail","value":"Consumer Financial Protection Bureau, PO Box 27170, Washington, DC 20038","source":"https://www.consumerfinance.gov/about-us/contact-us/","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The CFPB sends each complaint to the company for a response. If another government agency is better able to help, the CFPB sends the complaint there and tells you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Companies generally respond in 15 days. In some cases the company says its response is in progress and gives a final response within 60 days.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You have 60 days after the company responds to give feedback about the response.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB publishes information about the complaint in its public Consumer Complaint Database, without information that directly identifies you.","source":"https://www.consumerfinance.gov/complaint/process/","last_verified":"2026-10-12"},{"kind":"process","claim":"A complaint should give the key facts in your own words with the important dates, amounts and communications, and may attach supporting documents up to 50 pages. A person filing for someone else must say so, and companies generally need signed written authorization from the consumer.","source":"https://www.consumerfinance.gov/complaint/","last_verified":"2026-10-12"},{"kind":"process","claim":"The CFPB says federal student loan programs are within the sole legal purview of the Department of Education, and sends federal loan questions to studentaid.gov.","issues":["student_loan_servicing"],"source":"https://www.consumerfinance.gov/consumer-tools/student-loans/","last_verified":"2026-10-12"}],"notes":"2025-2026 status: the CFPB's funding, staffing and leadership were in litigation (a reduction-in-force order and the acting director's refusal to request Federal Reserve funding; three district courts rejected that refusal, the latest on 2026-09-25). On 2026-10-12 the complaint pages (modified 2026-10-05) still accepted complaints and described the 15-day company response, and the form had added a path for debanking complaints under Executive Order 14331. For federal student loans, use Federal Student Aid (ed-fsa) first."}},{"index":3,"rung":"state_agency","agency_kind":"financial_regulator","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["moneygram.com"],"never_asks":[{"kind":"policy","claim":"MoneyGram will never send you an unsolicited email that asks for your personal or financial information. Give this information only when you are signed in to your MoneyGram profile at moneygram.com.","source":"https://www.moneygram.com/us/en/help-center/faq/support/phishing/i-received-an-email-from-moneygram-asking-for-my-financial-information","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"MoneyGram says almost all wire fraud starts with contact from a stranger. Its top anti-fraud tip is never to send money to someone you don't know.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone asks you to deposit a check and send part of the money back to them by money transfer.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone pretends to be a friend or relative in a crisis and asks you to wire money right away.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"},{"kind":"policy","claim":"Someone says you won a prize or contest that you don't remember entering and asks you to wire money to pay fees, taxes or customs.","source":"https://www.moneygram.com/us/en/help-center/faq/support/wire-transfers/what-is-money-transfer-fraud-or-wire-transfer-fraud","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-form","type":"web_form","label":"Report fraud online (MoneyGram contact form, choose Report fraud)","value":"https://www.moneygram.com/us/en/help-center/contact-us","purposes":["fraud"],"notes":"MoneyGram asks you to report suspicious emails that claim to be from MoneyGram so it can investigate. Its phishing page links its report-fraud-online step to this contact form. For a suspicious text, MoneyGram says to report the number to your phone provider, block the sender and delete the message.","source":"https://www.moneygram.com/us/en/help-center/fraud-and-safety/phishing","last_verified":"2026-10-12"}]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":7},"verified_from":{"page":7},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 7 sources are the organization's own pages or government sites; only 7 sourced values, so the entry is thin.","dossier_last_verified":null},"dossier":null,"guide":{"key":"payments","title":"Payment apps and money transfer services — how complaints work","last_verified":"2026-10-12","file":"guides/payments.md","page":"https://escalate.alexgaoth.com/#/guides/payments"}}