Kraken: fraud or scam

Collect

• transaction IDs and wallet addresses
• screenshots
• caller numbers
• FTC or IC3 report number

Steps

1. Contact support so it can lock the account.

   FormKraken Support Center (chat and support requests)

2. Report suspicious emails with the Kraken form.

   FormReport a suspicious email that claims to be Kraken

3. If someone calls claiming to be Kraken and you did not arrange it, hang up and contact Kraken through the app.

4. Report the scam to the FTC at ReportFraud.ftc.gov.

   RegulatorFederal Trade Commission +1-877-382-4357

More contacts for this issue

Facts you can cite

• Deadline

  Kraken's complaint process says it confirms receipt within 5 business days, asks for more information within 10 business days if needed, and responds within 15 business days; complex cases may take 30 to 35 business days.

  Source: support.kraken.com, verified 2026-10-13

• Process

  For U.S. clients (Payward Interactive, Inc.), Kraken's complaint page names the state consumer regulatory agency on its disclosures page, or the CFPB at consumerfinance.gov/complaint or (855) 411-2372, as the escalation route.

  Source: support.kraken.com, verified 2026-10-13

• The CFPB received 250 complaints about Payward Ventures Inc. dba Kraken from July 1, 2025 to June 30, 2026. 243 were closed with explanation; 12 responses were not timely. The top issue was fraud or scam (69).

  Source: consumerfinance.gov, verified 2026-10-13

• BrokerCheck lists Kraken Securities LLC (formerly Payward Equities LLC, CRD 324343) as an active broker-dealer with no disclosures.

  Source: api.brokercheck.finra.org, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   FormKraken Support Center (chat and support requests)

2. Written complaint

   FormComplaint handling process and complaint form

3. Federal regulator

   RegulatorConsumer Financial Protection Bureau +1-855-411-2372

4. State agency

   Your state’s financial regulator. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Kraken's disclosures page lists the state regulator for each license.

Watch out

Related

• Fraud or scam at other companies
• Brokerages and crypto platforms — how complaints work
• Kraken: account frozen or closed
• Kraken: account transfer or withdrawal blocked