Kraken
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.
Get help with (3)
- Account frozen or closedAnswer document requests by email quickly; scam-prevention restrictions last 90 days.
- Fraud or scamAsk support to lock the account, report the scam, and never act on an unexpected "Kraken" call.
- Account transfer or withdrawal blockedWithdrawals held for review get an email within 5 business days; complain if it stalls.
Contacts (5)
Phone
- Questions and complaints about Payward Interactive, Inc. (Kraken's U.S. entity) Account holder only
Listed in Kraken's state licensing disclosures. For account help Kraken uses the in-app "Call us" option.
Use for: Poor service or broken promise, Account frozen or closed
Source: kraken.com, verified 2026-10-13
Online forms
- Kraken Support Center (chat and support requests)
Use for: Fraud or scam, Account access, Account frozen or closed, Account transfer or withdrawal blocked, Poor service or broken promise
Source: kraken.com, verified 2026-10-13
- Complaint handling process and complaint form
The page links to the complaint form. Include your full name, account email, country, a description, ticket numbers and dates.
Use for: Poor service or broken promise, Account frozen or closed, Account transfer or withdrawal blocked
Source: support.kraken.com, verified 2026-10-13
- Report a suspicious email that claims to be Kraken
Use for: Fraud or scam
Source: support.kraken.com, verified 2026-10-13
Apps
- Voice support through the "Call us" option in the app's Support tab Sign-in requiredKraken, Kraken Pro or Krak app: Support tab > Call us
Seen in a search-engine extract of Kraken's voice support article. The option appears where available; it cannot be reached by dialing a number.
Use for: Fraud or scam, Account access
Source: support.kraken.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
State agency
Your state’s financial regulator. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Kraken's disclosures page lists the state regulator for each license.
Known blockers
- Voice support is only through the app for the signed-in account holder.
- Kraken publishes no U.S. complaint mailing address.
Scam warnings
Official domains
kraken.com
Real links and emails from Kraken end in one of these.
Kraken will never ask you for
Kraken says its support will never ask for your password, two-factor authentication code, device approval code, wallet addresses or seed words, Master Key, remote access to your computer, or changes to your security settings.
Source: support.kraken.com, verified 2026-10-13
Kraken says it will never ask you to remove 2FA methods or your Master Key, or for access to your devices through remote desktop software such as AnyDesk or TeamViewer.
Source: support.kraken.com, verified 2026-10-13
Known scams
Inbound phone support scams use a fake phone number to impersonate Kraken's support team. Kraken says voice support is reached only through the "Call us" option in the app's Support tab, not by dialing a number, and any number found online claiming to be Kraken Support should be treated as phishing (search-engine extract of Kraken's voice support article).
Source: support.kraken.com, verified 2026-10-13
Kraken warns of fake investment or broker platforms, ICO scams, cloud mining scams, multi-level marketing schemes and romance or celebrity impersonation scams.
Source: support.kraken.com, verified 2026-10-13
Emails from Kraken always end in the @kraken.com domain, including subdomains such as @email.kraken.com.
Source: support.kraken.com, verified 2026-10-13
Report phishing
- Report a suspicious email that claims to be Kraken
The help article links to this form with a relative link (/forms/360000614072).
Use for: Fraud or scam
Source: support.kraken.com, verified 2026-10-13
For the whole industry, read Brokerages and crypto platforms — how complaints work.
Verification notes
U.S. crypto services are provided by Payward Interactive, Inc. (FinCEN MSB, NMLS ID 1843762); CFPB complaints are filed under "Payward Ventures Inc. dba Kraken". Kraken Securities LLC is an active FINRA broker-dealer (CRD 324343). Kraken's disclosures page gives state regulator complaint contacts, for example the Texas Department of Banking and the California DFPI.
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