Hyatt Hotels Corporation: refund request

Collect

• confirmation number
• cancellation and deposit policy from the confirmation email
• cancellation number
• card statement

Steps

1. Read the cancellation and deposit policy in the confirmation email; Hyatt says it is set per hotel and rate and given at booking.

2. Cancel on hyatt.com with your name and confirmation number, or with the card used to book. Third-party bookings must be cancelled with the third party.

   OnlineCancel or change an online reservation

3. For a California Hyatt booked through Hyatt channels, cancel within 24 hours of booking for a full refund when check-in is at least 72 hours away.

4. If a refund is not paid, call Guest Care, then send the request with the cancellation number by email or the feedback form.

   PhoneHyatt Customer Service / Guest Care Support +1-800-323-7249

More contacts for this issue

Facts you can cite

• Policy

  Hyatt says cancellation and deposit policies vary by hotel and confirmed rate, and the policy for a reservation is given when it is made.

  Source: hyatt.com, verified 2026-10-12

• Policy

  If a hotel charges a deposit, Hyatt says the card is charged as soon as the hotel can process it; the deposit policy shows during the online booking.

  Source: hyatt.com, verified 2026-10-12

• Deadline

  For stays at Hyatt hotels in California booked through Hyatt channels, any reservation, including prepaid and nonrefundable ones, can be cancelled with Hyatt without penalty and with a full refund up to twenty-four (24) hours after booking, unless it was made less than seventy-two (72) hours before check-in.

  Source: hyatt.com, verified 2026-10-12

• Fee

  Hyatt hotel policy pages state destination or resort fees per room per night, for example "A daily destination fee of $25.00 (subject to change) is applied to each room of your stay" at Hyatt Regency New Orleans.

  Source: hyatt.com, verified 2026-10-12

Rules in force

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneHyatt Customer Service / Guest Care Support +1-800-323-7249

   Front desk first while you are at the hotel.

2. Written complaint

   FormShare Feedback on a Recent Stay

3. Written complaint

   EmailHyatt customer service email consumeraffairs@hyatt.com

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Refund request at other companies
• Hotels and vacation rentals — how complaints work
• Hyatt Hotels Corporation: billing error