{"id":"hyatt","page":"https://escalate.alexgaoth.com/#/c/hyatt","html":"https://escalate.alexgaoth.com/c/hyatt/","generated":"2026-10-15","company":{"id":"hyatt","name":"Hyatt Hotels Corporation","aliases":["hyatt","hyatt hotels","world of hyatt","hyatt regency","grand hyatt","hyatt place","andaz"],"sector":"lodging","website":"https://www.hyatt.com","account_url":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","regulators":["ftc"],"notes":"Hyatt completed its acquisition of Playa Hotels & Resorts on June 17, 2025, adding all-inclusive resorts in Mexico, the Dominican Republic and Jamaica; it later sold the Playa real estate and kept management agreements. Cancellation and deposit policies are set per hotel and rate. hyatt.com blocks most automated fetches; values here come from Hyatt pages as shown in official-domain search results, except where a fetched page is cited.","channels":[{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"reservations-phone","type":"phone","label":"Hyatt reservations (United States, Canada and the Caribbean)","value":"+1-800-233-1234","purposes":["reservation_problem","refund_request"],"notes":"Hyatt says its regional numbers only work from the country or region of origin.","source":"https://www.hyatt.com/help/en-US/contact/contact-us","last_verified":"2026-10-12"},{"id":"world-of-hyatt-phone","type":"phone","label":"World of Hyatt customer service (US and Canada, account and points)","value":"+1-800-544-9288","purposes":["account_access"],"notes":"Hyatt's World of Hyatt contact page also lists +1-888-344-9288 for the United States and Canada.","source":"https://help.hyatt.com/en/faqs/world-of-hyatt/accessing-your-account.html","last_verified":"2026-10-12"},{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"stay-feedback-form","type":"web_form","label":"Share Feedback on a Recent Stay","value":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","purposes":["poor_service","billing_error","reservation_problem"],"source":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","last_verified":"2026-10-12"},{"id":"cancel-change-page","type":"portal","label":"Cancel or change an online reservation","value":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","purposes":["refund_request"],"source":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone","note":"Front desk first while you are at the hotel."},{"rung":"written_complaint","channel":"stay-feedback-form"},{"rung":"written_complaint","channel":"consumer-affairs-email"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"refund_request","summary":"Find the hotel's cancellation and deposit policy in the confirmation, cancel online, then ask Guest Care in writing.","evidence":["confirmation number","cancellation and deposit policy from the confirmation email","cancellation number","card statement"],"steps":[{"do":"Read the cancellation and deposit policy in the confirmation email; Hyatt says it is set per hotel and rate and given at booking."},{"do":"Cancel on hyatt.com with your name and confirmation number, or with the card used to book. Third-party bookings must be cancelled with the third party.","channel":"cancel-change-page"},{"do":"For a California Hyatt booked through Hyatt channels, cancel within 24 hours of booking for a full refund when check-in is at least 72 hours away."},{"do":"If a refund is not paid, call Guest Care, then send the request with the cancellation number by email or the feedback form.","channel":"customer-service-phone"}],"facts":[{"kind":"policy","claim":"Hyatt says cancellation and deposit policies vary by hotel and confirmed rate, and the policy for a reservation is given when it is made.","issues":["refund_request"],"source":"https://www.hyatt.com/help/faqs/payment-and-cancellation","last_verified":"2026-10-12"},{"kind":"policy","claim":"If a hotel charges a deposit, Hyatt says the card is charged as soon as the hotel can process it; the deposit policy shows during the online booking.","issues":["refund_request","deposit_refund"],"source":"https://www.hyatt.com/help/faqs/payment-and-cancellation","last_verified":"2026-10-12"},{"kind":"deadline","claim":"For stays at Hyatt hotels in California booked through Hyatt channels, any reservation, including prepaid and nonrefundable ones, can be cancelled with Hyatt without penalty and with a full refund up to twenty-four (24) hours after booking, unless it was made less than seventy-two (72) hours before check-in.","issues":["refund_request"],"source":"https://www.hyatt.com/help/terms/hyatt","last_verified":"2026-10-12"}]},{"issue":"billing_error","summary":"Ask the hotel, then Hyatt Guest Care in writing with the folio.","evidence":["hotel bill","confirmation number","card statement"],"steps":[{"do":"Ask the hotel to correct the bill. Hyatt's help center has a \"Retrieve Hotel Bill\" option for a copy."},{"do":"If the hotel does not correct it, call Guest Care and then send the folio and the correct amount by email.","channel":"consumer-affairs-email"},{"do":"Dispute the charge with your card issuer if Hyatt does not correct it."}]}],"facts":[{"kind":"fee","claim":"Hyatt hotel policy pages state destination or resort fees per room per night, for example \"A daily destination fee of $25.00 (subject to change) is applied to each room of your stay\" at Hyatt Regency New Orleans.","source":"https://www.hyatt.com/hyatt-regency/en-US/msyrn-hyatt-regency-new-orleans/policies","last_verified":"2026-10-12"}],"known_blockers":["hyatt.com returns HTTP 403 to automated fetches; an agent may need the person to open forms.","Regional phone numbers only work from the country or region of origin."],"official_domains":["hyatt.com"],"security":{"never_asks":[{"kind":"policy","claim":"Hyatt's recruitment fraud notice says Hyatt does not ask applicants for money transfers or payments to secure an application, interview or job.","source":"https://careers.hyatt.com/assets/documents/Recruitment_Fraud.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Hyatt warns of payment redirection scams in which someone impersonating a business or its employees by email, text or instant message asks that an upcoming payment go to a new account. Hyatt says to verify any change with a phone number you already know or one from the official website, not the number on the invoice.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"security-email","type":"email","label":"Report suspicious payment-change emails or texts and fake Hyatt job offers","value":"security@hyatt.com","notes":"Include your name, phone number, the Hyatt location and a short description of the suspicious activity.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}]}},"playbooks":{"refund_request":{"company":{"id":"hyatt","name":"Hyatt Hotels Corporation","sector":"lodging","website":"https://www.hyatt.com","account_url":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation"},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Find the hotel's cancellation and deposit policy in the confirmation, cancel online, then ask Guest Care in writing.","evidence":["confirmation number","cancellation and deposit policy from the confirmation email","cancellation number","card statement"],"steps":[{"do":"Read the cancellation and deposit policy in the confirmation email; Hyatt says it is set per hotel and rate and given at booking."},{"do":"Cancel on hyatt.com with your name and confirmation number, or with the card used to book. Third-party bookings must be cancelled with the third party.","channel":{"id":"cancel-change-page","type":"portal","label":"Cancel or change an online reservation","value":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","purposes":["refund_request"],"source":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","last_verified":"2026-10-12"}},{"do":"For a California Hyatt booked through Hyatt channels, cancel within 24 hours of booking for a full refund when check-in is at least 72 hours away."},{"do":"If a refund is not paid, call Guest Care, then send the request with the cancellation number by email or the feedback form.","channel":{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"reservations-phone","type":"phone","label":"Hyatt reservations (United States, Canada and the Caribbean)","value":"+1-800-233-1234","purposes":["reservation_problem","refund_request"],"notes":"Hyatt says its regional numbers only work from the country or region of origin.","source":"https://www.hyatt.com/help/en-US/contact/contact-us","last_verified":"2026-10-12"},{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"cancel-change-page","type":"portal","label":"Cancel or change an online reservation","value":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","purposes":["refund_request"],"source":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Hyatt says cancellation and deposit policies vary by hotel and confirmed rate, and the policy for a reservation is given when it is made.","issues":["refund_request"],"source":"https://www.hyatt.com/help/faqs/payment-and-cancellation","last_verified":"2026-10-12"},{"kind":"policy","claim":"If a hotel charges a deposit, Hyatt says the card is charged as soon as the hotel can process it; the deposit policy shows during the online booking.","issues":["refund_request","deposit_refund"],"source":"https://www.hyatt.com/help/faqs/payment-and-cancellation","last_verified":"2026-10-12"},{"kind":"deadline","claim":"For stays at Hyatt hotels in California booked through Hyatt channels, any reservation, including prepaid and nonrefundable ones, can be cancelled with Hyatt without penalty and with a full refund up to twenty-four (24) hours after booking, unless it was made less than seventy-two (72) hours before check-in.","issues":["refund_request"],"source":"https://www.hyatt.com/help/terms/hyatt","last_verified":"2026-10-12"},{"kind":"fee","claim":"Hyatt hotel policy pages state destination or resort fees per room per night, for example \"A daily destination fee of $25.00 (subject to change) is applied to each room of your stay\" at Hyatt Regency New Orleans.","source":"https://www.hyatt.com/hyatt-regency/en-US/msyrn-hyatt-regency-new-orleans/policies","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"stay-feedback-form","type":"web_form","label":"Share Feedback on a Recent Stay","value":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","purposes":["poor_service","billing_error","reservation_problem"],"source":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["hyatt.com returns HTTP 403 to automated fetches; an agent may need the person to open forms.","Regional phone numbers only work from the country or region of origin."],"security":{"official_domains":["hyatt.com"],"never_asks":[{"kind":"policy","claim":"Hyatt's recruitment fraud notice says Hyatt does not ask applicants for money transfers or payments to secure an application, interview or job.","source":"https://careers.hyatt.com/assets/documents/Recruitment_Fraud.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Hyatt warns of payment redirection scams in which someone impersonating a business or its employees by email, text or instant message asks that an upcoming payment go to a new account. Hyatt says to verify any change with a phone number you already know or one from the official website, not the number on the invoice.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"security-email","type":"email","label":"Report suspicious payment-change emails or texts and fake Hyatt job offers","value":"security@hyatt.com","notes":"Include your name, phone number, the Hyatt location and a short description of the suspicious activity.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Hyatt completed its acquisition of Playa Hotels & Resorts on June 17, 2025, adding all-inclusive resorts in Mexico, the Dominican Republic and Jamaica; it later sold the Playa real estate and kept management agreements. Cancellation and deposit policies are set per hotel and rate. hyatt.com blocks most automated fetches; values here come from Hyatt pages as shown in official-domain search results, except where a fetched page is cited.","warnings":[]},"billing_error":{"company":{"id":"hyatt","name":"Hyatt Hotels Corporation","sector":"lodging","website":"https://www.hyatt.com","account_url":"https://www.hyatt.com/help/faqs/canceling-changing-an-online-reservation"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Ask the hotel, then Hyatt Guest Care in writing with the folio.","evidence":["hotel bill","confirmation number","card statement"],"steps":[{"do":"Ask the hotel to correct the bill. Hyatt's help center has a \"Retrieve Hotel Bill\" option for a copy."},{"do":"If the hotel does not correct it, call Guest Care and then send the folio and the correct amount by email.","channel":{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"do":"Dispute the charge with your card issuer if Hyatt does not correct it."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"},{"id":"stay-feedback-form","type":"web_form","label":"Share Feedback on a Recent Stay","value":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","purposes":["poor_service","billing_error","reservation_problem"],"source":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","last_verified":"2026-10-12"}],"facts":[{"kind":"fee","claim":"Hyatt hotel policy pages state destination or resort fees per room per night, for example \"A daily destination fee of $25.00 (subject to change) is applied to each room of your stay\" at Hyatt Regency New Orleans.","source":"https://www.hyatt.com/hyatt-regency/en-US/msyrn-hyatt-regency-new-orleans/policies","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points":[{"kind":"policy","claim":"The rule covers live-event tickets and short-term lodging, including temporary sleeping accommodations at a hotel, motel or inn.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"Total price\" means the maximum total of all fees or charges a consumer must pay. Government charges, shipping charges and fees for optional ancillary goods or services may be excluded.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.1","last_verified":"2026-10-12"},{"kind":"policy","claim":"A business that offers, displays or advertises a price for a covered good or service must disclose the total price more prominently than any other pricing information.","issues":["billing_error","reservation_problem"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.2","last_verified":"2026-10-12"},{"kind":"policy","claim":"Before the consumer consents to pay, the business must clearly disclose the nature, purpose and amount of any fee excluded from the total price, and the final amount of payment.","issues":["billing_error"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.2","last_verified":"2026-10-12"},{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"},{"kind":"policy","claim":"The FTC's compliance guide says the rule applies to any business that offers, displays or advertises live-event tickets or short-term lodging, including third-party platforms, resellers and travel agents.","issues":["billing_error","reservation_problem"],"source":"https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions","last_verified":"2026-10-12"}]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"stay-feedback-form","type":"web_form","label":"Share Feedback on a Recent Stay","value":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","purposes":["poor_service","billing_error","reservation_problem"],"source":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["hyatt.com returns HTTP 403 to automated fetches; an agent may need the person to open forms.","Regional phone numbers only work from the country or region of origin."],"security":{"official_domains":["hyatt.com"],"never_asks":[{"kind":"policy","claim":"Hyatt's recruitment fraud notice says Hyatt does not ask applicants for money transfers or payments to secure an application, interview or job.","source":"https://careers.hyatt.com/assets/documents/Recruitment_Fraud.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Hyatt warns of payment redirection scams in which someone impersonating a business or its employees by email, text or instant message asks that an upcoming payment go to a new account. Hyatt says to verify any change with a phone number you already know or one from the official website, not the number on the invoice.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"security-email","type":"email","label":"Report suspicious payment-change emails or texts and fake Hyatt job offers","value":"security@hyatt.com","notes":"Include your name, phone number, the Hyatt location and a short description of the suspicious activity.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Hyatt completed its acquisition of Playa Hotels & Resorts on June 17, 2025, adding all-inclusive resorts in Mexico, the Dominican Republic and Jamaica; it later sold the Playa real estate and kept management agreements. Cancellation and deposit policies are set per hotel and rate. hyatt.com blocks most automated fetches; values here come from Hyatt pages as shown in official-domain search results, except where a fetched page is cited.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","note":"Front desk first while you are at the hotel.","channel":{"id":"customer-service-phone","type":"phone","label":"Hyatt Customer Service / Guest Care Support","value":"+1-800-323-7249","purposes":["poor_service","billing_error","refund_request","reservation_problem"],"notes":"Hyatt's help FAQ also lists +1-402-592-6465 for this line.","source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"stay-feedback-form","type":"web_form","label":"Share Feedback on a Recent Stay","value":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","purposes":["poor_service","billing_error","reservation_problem"],"source":"https://www.hyatt.com/contact-hyatt/share-feedback-on-a-recent-stay","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-affairs-email","type":"email","label":"Hyatt customer service email","value":"consumeraffairs@hyatt.com","purposes":["poor_service","billing_error","refund_request"],"source":"https://newsroom.hyatt.com/contacts","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["hyatt.com"],"never_asks":[{"kind":"policy","claim":"Hyatt's recruitment fraud notice says Hyatt does not ask applicants for money transfers or payments to secure an application, interview or job.","source":"https://careers.hyatt.com/assets/documents/Recruitment_Fraud.pdf","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Hyatt warns of payment redirection scams in which someone impersonating a business or its employees by email, text or instant message asks that an upcoming payment go to a new account. Hyatt says to verify any change with a phone number you already know or one from the official website, not the number on the invoice.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}],"report_phishing":[{"id":"security-email","type":"email","label":"Report suspicious payment-change emails or texts and fake Hyatt job offers","value":"security@hyatt.com","notes":"Include your name, phone number, the Hyatt location and a short description of the suspicious activity.","source":"https://www.hyatt.com/events/en-US/fraud-awareness","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":13},"verified_from":{"page":13},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 13 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"lodging","title":"Hotels and vacation rentals — how complaints work","last_verified":"2026-10-12","file":"guides/lodging.md","page":"https://escalate.alexgaoth.com/#/guides/lodging"}}