H&R Block
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 11 sources are the organization's own pages or government sites; 3 value(s) were read from a search snippet or an archive copy.
Get help with (2)
- Cancellation problemDowngrade H&R Block Online with the automated option the FTC order requires; call online support if it fails. Cancel Tax Identity Shield by phone; a refund needs a request within 30 days of purchase.
- Refund requestTax Identity Shield is refundable on request within 30 days of purchase. The software satisfaction guarantee needs notice within 60 days and the original media or UPC code and receipt by mail (read from search-result text only).
Contacts (4)
Phone
- H&R Block Online support (say "downgrade" to remove a product from your cart)
Hours: Mon-Fri 7 am-7 pm CT
Read from search-result text on 2026-10-13; hrblock.com blocked automated fetches (HTTP 403), so the number and hours were not seen on the live page. Have your Blockcare ID, phone number or email ready.
Use for: Cancellation problem, Refund request, Billing error
Source: hrblock.com, verified 2026-10-13
- H&R Block general customer line (1-800-HRBLOCK)
Read from search-result text on 2026-10-13; hrblock.com blocked automated fetches (HTTP 403).
Use for: Refund request, Billing error
Source: hrblock.com, verified 2026-10-13
- Tax Identity Shield, cancel or request a refund
Use for: Cancellation problem, Refund request
Source: taxidentityshield.hrblock.com, verified 2026-10-13
- Tax Identity Shield mailing addressH&R Block, One HR Block Way, Kansas City, MO 64105
Use for: Cancellation problem, Refund request
Source: taxidentityshield.hrblock.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailTax Identity Shield mailing address H&R Block, One HR Block Way, Kansas City, MO 64105Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- hrblock.com blocked automated fetches (HTTP 403) on 2026-10-13; the phone numbers, hours and software guarantee terms here come from search-result text and should be confirmed on the live page.
- The software guarantee needs a mailed request; the mailing address was not verified, so confirm it on hrblock.com/guarantees before sending.
Scam warnings
Official domains
hrblock.com
Real links and emails from H&R Block end in one of these.
For the whole industry, read Subscriptions — how complaints work.
Verification notes
hrblock.com returned HTTP 403 to automated fetches on 2026-10-13, so values from its own help and guarantee pages were read only from search-result text and are marked as such. The FTC's 2024 case over "free" advertising and downgrading (Docket No. 9427) ended in a final consent order on January 8, 2025 with a $7 million payment for consumer redress. Tax Identity Shield terms were read on taxidentityshield.hrblock.com.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with H&R Block: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin