gFiber

Get help with (3)

• Outage creditThe Uptime Guarantee applies a 25% credit automatically when monthly uptime falls below 99.9%.
• Cancellation problemPick a cancellation date; the unused part of the cycle is credited and any credit balance is refunded.
• Equipment returnReturn equipment within 60 days after service ends or pay the replacement fee.

Contacts (9)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhonegFiber customer service team +1-866-777-7550

2. Retention team

   gFiber publishes no retention number.

3. Written complaint

   FormGoogle Fiber support contact form (named in the residential terms)

4. Federal regulator

   RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322

5. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

7. Arbitration

   MailNotice of Dispute (arbitration) Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833

   Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed.

Known blockers

Scam warnings

More facts

• Policy

  Changes to the terms become effective no sooner than fourteen days after they are posted. Service may be suspended or terminated if payment is more than thirty (30) days past due.

  Source: gfiber.com, verified 2026-10-12

Verification notes

Google Fiber has rebranded as gFiber ("Google Fiber is now gFiber" on gfiber.com); fiber.google.com redirects to gfiber.com. The residential terms (last modified 2026-05-05) name Google Fiber Inc. for internet and Google Fiber North America Inc. for phone. Footer address - 3601 South Congress Ave, Building J, Austin, TX 78704. Any ownership change involving Alphabet, Astound or Stonepeak was not confirmed on a fetched official page.