{"id":"google-fiber","page":"https://escalate.alexgaoth.com/#/c/google-fiber","html":"https://escalate.alexgaoth.com/c/google-fiber/","generated":"2026-10-15","company":{"id":"google-fiber","name":"gFiber","aliases":["google fiber","g fiber"],"sector":"internet_tv","parent":"Google Fiber Inc. (named as the internet provider in the residential terms)","website":"https://gfiber.com","regulators":["fcc"],"channels":[{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"gFiber \"Chat with us\"","value":"https://gfiber.com/support/?cardName=Chat%20with%20us","purposes":["billing_error","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/support/en/","last_verified":"2026-10-12"},{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"gFiber Help Center","value":"https://gfiber.com/support/en/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"gFiber Residential Terms of Service (last modified 2026-05-05)","value":"https://gfiber.com/legal/terms/residential/","access":"open","source":"https://gfiber.com/legal/terms/","last_verified":"2026-10-12"},{"id":"uptime-guarantee","type":"portal","label":"Uptime Guarantee Agreement (automatic outage credit)","value":"https://gfiber.com/legal/terms/residential/uga/","purposes":["service_outage"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Equipment replacement fee schedule","value":"https://gfiber.com/legal/schedule/","purposes":["equipment_return"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"gFiber broadband labels","value":"https://gfiber.com/broadband-labels/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"retention","note":"gFiber publishes no retention number."},{"rung":"written_complaint","channel":"contact-form"},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"utility_commission"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"arbitration-notice","note":"Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed."}],"playbooks":[{"issue":"service_outage","summary":"The Uptime Guarantee applies a 25% credit automatically when monthly uptime falls below 99.9%.","evidence":["outage dates and duration","monthly uptime report"],"steps":[{"do":"Report the outage by chat or phone and get a ticket number.","channel":"support-chat"},{"do":"Check the bill for the second billing cycle after the outage month for the automatic Uptime Guarantee credit.","channel":"uptime-guarantee"},{"do":"If the credit is missing, ask customer service to apply it.","channel":"customer-service-phone"}],"facts":[{"kind":"compensation","claim":"If monthly uptime falls below 99.9%, gFiber credits 25% of the Monthly Recurring Charge. The credit is applied automatically, at gFiber's sole discretion as to eligibility, on the bill for the second billing cycle after the month the guarantee was missed.","issues":["service_outage"],"source":"https://gfiber.com/legal/terms/residential/uga/","last_verified":"2026-10-12"},{"kind":"limit","claim":"Uptime credits cannot exceed 25% of the Monthly Recurring Charge in a billing month. Scheduled maintenance, customer-caused problems, customer or third-party equipment, and events beyond gFiber's control such as commercial power outages are excluded. The guarantee is the sole remedy for missing it.","issues":["service_outage"],"source":"https://gfiber.com/legal/terms/residential/uga/","last_verified":"2026-10-12"}]},{"issue":"cancel_service","summary":"Pick a cancellation date; the unused part of the cycle is credited and any credit balance is refunded.","evidence":["cancellation confirmation","cancellation date","equipment return proof"],"steps":[{"do":"Contact customer service and choose a cancellation date. Service stays on until that date.","channel":"customer-service-phone"},{"do":"Return gFiber equipment within 60 days after cancellation to avoid replacement fees.","channel":"fee-schedule"},{"do":"Check that any credit balance is refunded to the last payment method on the account."}],"facts":[{"kind":"policy","claim":"On cancellation, service stays available until the cancellation date the customer selects; the remaining part of the current billing cycle is credited toward any balance, and any credit balance is refunded to the last used payment method.","issues":["cancel_service","refund_request"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}]},{"issue":"equipment_return","summary":"Return equipment within 60 days after service ends or pay the replacement fee.","evidence":["return receipt or tracking number","device serial numbers"],"steps":[{"do":"Ask customer service how to return the equipment and get proof of return.","channel":"customer-service-phone"},{"do":"If charged a replacement fee for returned equipment, send the proof and ask for removal.","channel":"contact-form"}],"facts":[{"kind":"fee","claim":"Replacement fees plus taxes apply for equipment lost, damaged or not returned within 60 days after service ends, for example Wi-Fi 6E router $200, Multi-Gig router (GFRG300) $280, Nest Wifi Pro $120 per device, Phone Box $100; the Fiber Jack $100 fee applies only if lost or damaged.","issues":["equipment_return"],"source":"https://gfiber.com/legal/schedule/","last_verified":"2026-10-12"}]}],"facts":[{"kind":"deadline","claim":"Customers can opt out of arbitration within 30 days of accepting the terms (or longer if law requires) using the online opt-out form at /account/forms/optoutarbitration.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"kind":"policy","claim":"Changes to the terms become effective no sooner than fourteen days after they are posted. Service may be suspended or terminated if payment is more than thirty (30) days past due.","issues":["bill_increase","disconnection"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}],"known_blockers":["The Help Center \"Call us\" button has no phone number; the number appears only in the terms.","The arbitration opt-out form is in the signed-in account area."],"notes":"Google Fiber has rebranded as gFiber (\"Google Fiber is now gFiber\" on gfiber.com); fiber.google.com redirects to gfiber.com. The residential terms (last modified 2026-05-05) name Google Fiber Inc. for internet and Google Fiber North America Inc. for phone. Footer address - 3601 South Congress Ave, Building J, Austin, TX 78704. Any ownership change involving Alphabet, Astound or Stonepeak was not confirmed on a fetched official page.","official_domains":["gfiber.com","google.com"]},"playbooks":{"service_outage":{"company":{"id":"google-fiber","name":"gFiber","sector":"internet_tv","website":"https://gfiber.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"The Uptime Guarantee applies a 25% credit automatically when monthly uptime falls below 99.9%.","evidence":["outage dates and duration","monthly uptime report"],"steps":[{"do":"Report the outage by chat or phone and get a ticket number.","channel":{"id":"support-chat","type":"chat","label":"gFiber \"Chat with us\"","value":"https://gfiber.com/support/?cardName=Chat%20with%20us","purposes":["billing_error","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/support/en/","last_verified":"2026-10-12"}},{"do":"Check the bill for the second billing cycle after the outage month for the automatic Uptime Guarantee credit.","channel":{"id":"uptime-guarantee","type":"portal","label":"Uptime Guarantee Agreement (automatic outage credit)","value":"https://gfiber.com/legal/terms/residential/uga/","purposes":["service_outage"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}},{"do":"If the credit is missing, ask customer service to apply it.","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"gFiber \"Chat with us\"","value":"https://gfiber.com/support/?cardName=Chat%20with%20us","purposes":["billing_error","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/support/en/","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"gFiber Help Center","value":"https://gfiber.com/support/en/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"gFiber Residential Terms of Service (last modified 2026-05-05)","value":"https://gfiber.com/legal/terms/residential/","access":"open","source":"https://gfiber.com/legal/terms/","last_verified":"2026-10-12"},{"id":"uptime-guarantee","type":"portal","label":"Uptime Guarantee Agreement (automatic outage credit)","value":"https://gfiber.com/legal/terms/residential/uga/","purposes":["service_outage"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"gFiber broadband labels","value":"https://gfiber.com/broadband-labels/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}],"facts":[{"kind":"compensation","claim":"If monthly uptime falls below 99.9%, gFiber credits 25% of the Monthly Recurring Charge. The credit is applied automatically, at gFiber's sole discretion as to eligibility, on the bill for the second billing cycle after the month the guarantee was missed.","issues":["service_outage"],"source":"https://gfiber.com/legal/terms/residential/uga/","last_verified":"2026-10-12"},{"kind":"limit","claim":"Uptime credits cannot exceed 25% of the Monthly Recurring Charge in a billing month. Scheduled maintenance, customer-caused problems, customer or third-party equipment, and events beyond gFiber's control such as commercial power outages are excluded. The guarantee is the sole remedy for missing it.","issues":["service_outage"],"source":"https://gfiber.com/legal/terms/residential/uga/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers can opt out of arbitration within 30 days of accepting the terms (or longer if law requires) using the online opt-out form at /account/forms/optoutarbitration.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"gFiber publishes no retention number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"known_blockers":["The Help Center \"Call us\" button has no phone number; the number appears only in the terms.","The arbitration opt-out form is in the signed-in account area."],"security":{"official_domains":["gfiber.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Google Fiber has rebranded as gFiber (\"Google Fiber is now gFiber\" on gfiber.com); fiber.google.com redirects to gfiber.com. The residential terms (last modified 2026-05-05) name Google Fiber Inc. for internet and Google Fiber North America Inc. for phone. Footer address - 3601 South Congress Ave, Building J, Austin, TX 78704. Any ownership change involving Alphabet, Astound or Stonepeak was not confirmed on a fetched official page.","warnings":[]},"cancel_service":{"company":{"id":"google-fiber","name":"gFiber","sector":"internet_tv","website":"https://gfiber.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Pick a cancellation date; the unused part of the cycle is credited and any credit balance is refunded.","evidence":["cancellation confirmation","cancellation date","equipment return proof"],"steps":[{"do":"Contact customer service and choose a cancellation date. Service stays on until that date.","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"do":"Return gFiber equipment within 60 days after cancellation to avoid replacement fees.","channel":{"id":"fee-schedule","type":"portal","label":"Equipment replacement fee schedule","value":"https://gfiber.com/legal/schedule/","purposes":["equipment_return"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}},{"do":"Check that any credit balance is refunded to the last payment method on the account."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"gFiber \"Chat with us\"","value":"https://gfiber.com/support/?cardName=Chat%20with%20us","purposes":["billing_error","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/support/en/","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"gFiber Help Center","value":"https://gfiber.com/support/en/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"gFiber Residential Terms of Service (last modified 2026-05-05)","value":"https://gfiber.com/legal/terms/residential/","access":"open","source":"https://gfiber.com/legal/terms/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"gFiber broadband labels","value":"https://gfiber.com/broadband-labels/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"On cancellation, service stays available until the cancellation date the customer selects; the remaining part of the current billing cycle is credited toward any balance, and any credit balance is refunded to the last used payment method.","issues":["cancel_service","refund_request"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers can opt out of arbitration within 30 days of accepting the terms (or longer if law requires) using the online opt-out form at /account/forms/optoutarbitration.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"gFiber publishes no retention number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"known_blockers":["The Help Center \"Call us\" button has no phone number; the number appears only in the terms.","The arbitration opt-out form is in the signed-in account area."],"security":{"official_domains":["gfiber.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Google Fiber has rebranded as gFiber (\"Google Fiber is now gFiber\" on gfiber.com); fiber.google.com redirects to gfiber.com. The residential terms (last modified 2026-05-05) name Google Fiber Inc. for internet and Google Fiber North America Inc. for phone. Footer address - 3601 South Congress Ave, Building J, Austin, TX 78704. Any ownership change involving Alphabet, Astound or Stonepeak was not confirmed on a fetched official page.","warnings":[]},"equipment_return":{"company":{"id":"google-fiber","name":"gFiber","sector":"internet_tv","website":"https://gfiber.com","account_url":null},"issue":{"id":"equipment_return","name":"Equipment return"},"playbook_source":"company","summary":"Return equipment within 60 days after service ends or pay the replacement fee.","evidence":["return receipt or tracking number","device serial numbers"],"steps":[{"do":"Ask customer service how to return the equipment and get proof of return.","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"do":"If charged a replacement fee for returned equipment, send the proof and ask for removal.","channel":{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"support-chat","type":"chat","label":"gFiber \"Chat with us\"","value":"https://gfiber.com/support/?cardName=Chat%20with%20us","purposes":["billing_error","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/support/en/","last_verified":"2026-10-12"},{"id":"help-center","type":"portal","label":"gFiber Help Center","value":"https://gfiber.com/support/en/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"gFiber Residential Terms of Service (last modified 2026-05-05)","value":"https://gfiber.com/legal/terms/residential/","access":"open","source":"https://gfiber.com/legal/terms/","last_verified":"2026-10-12"},{"id":"fee-schedule","type":"portal","label":"Equipment replacement fee schedule","value":"https://gfiber.com/legal/schedule/","purposes":["equipment_return"],"access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"},{"id":"broadband-label","type":"portal","label":"gFiber broadband labels","value":"https://gfiber.com/broadband-labels/","access":"open","source":"https://gfiber.com/","last_verified":"2026-10-12"}],"facts":[{"kind":"fee","claim":"Replacement fees plus taxes apply for equipment lost, damaged or not returned within 60 days after service ends, for example Wi-Fi 6E router $200, Multi-Gig router (GFRG300) $280, Nest Wifi Pro $120 per device, Phone Box $100; the Fiber Jack $100 fee applies only if lost or damaged.","issues":["equipment_return"],"source":"https://gfiber.com/legal/schedule/","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Customers can opt out of arbitration within 30 days of accepting the terms (or longer if law requires) using the online opt-out form at /account/forms/optoutarbitration.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"gFiber publishes no retention number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"known_blockers":["The Help Center \"Call us\" button has no phone number; the number appears only in the terms.","The arbitration opt-out form is in the signed-in account area."],"security":{"official_domains":["gfiber.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Google Fiber has rebranded as gFiber (\"Google Fiber is now gFiber\" on gfiber.com); fiber.google.com redirects to gfiber.com. The residential terms (last modified 2026-05-05) name Google Fiber Inc. for internet and Google Fiber North America Inc. for phone. Footer address - 3601 South Congress Ave, Building J, Austin, TX 78704. Any ownership change involving Alphabet, Astound or Stonepeak was not confirmed on a fetched official page.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"gFiber customer service team","value":"+1-866-777-7550","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":1,"rung":"retention","note":"gFiber publishes no retention number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"contact-form","type":"web_form","label":"Google Fiber support contact form (named in the residential terms)","value":"https://support.google.com/fiber/contact/fiber_general_open","purposes":["billing_error","poor_service"],"source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}},{"index":3,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":4,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":6,"rung":"arbitration","note":"Mail the Notice of Dispute first; arbitration can start only if the dispute is not resolved within 60 days after receipt. Small claims court is allowed.","channel":{"id":"arbitration-notice","type":"mail","label":"Notice of Dispute (arbitration)","value":"Google Fiber Inc. c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833","notes":"Either side may start arbitration only if the dispute is not resolved within 60 days after the notice is received.","source":"https://gfiber.com/legal/terms/residential/","last_verified":"2026-10-12"}}],"security":{"official_domains":["gfiber.com","google.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"internet_tv","title":"Internet, cable and satellite TV — how complaints work","last_verified":"2026-10-12","file":"guides/internet_tv.md","page":"https://escalate.alexgaoth.com/#/guides/internet_tv"}}