Fidelity Investments: fraud or scam

Call 800-544-6666 at once; the Customer Protection Guarantee depends on prompt reporting.

ACredibility A · last verified 2026-10-13 · dossier 2026-10-13 · 98% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.

All Fidelity Investments contacts Open in the interactive directory JSON

Collect

account activity showing the unauthorized transactions
date you noticed them
messages or caller details
FTC report number

Steps

Call the fraud line and report the unauthorized activity, lost device or missing statements immediately.
PhoneAccount blocked or compromised, unauthorized activity +1-800-544-6666 Account holder only
Forward any phishing email that led to the problem.
EmailReport emails that impersonate Fidelity phishing@fidelity.com
Change your Fidelity password and security questions, and the passwords of your email and other online accounts.
Ask Equifax, Experian and TransUnion to place a fraud alert, and file a report with the FTC.
RegulatorFederal Trade Commission +1-877-382-4357
If Fidelity does not resolve it, complain in writing, then file with FINRA.
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577

More contacts for this issue

FormReport fraud or suspicious activity (steps and secure email form)

Facts you can cite

Compensation
Under its Customer Protection Guarantee, Fidelity will reimburse you for losses from unauthorized activity in covered accounts that occurs through no fault of your own.
Source: fidelity.com, verified 2026-10-13
Deadline
To be eligible, you must review account materials promptly and no later than 30 days after they are posted or delivered, and immediately report unauthorized activity, errors, a lost device or missing statements by calling 800-544-6666.
Source: fidelity.com, verified 2026-10-13
BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.
Source: api.brokercheck.finra.org, verified 2026-10-13
The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.
Source: consumerfinance.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service (general) +1-800-343-3548 Account holder only
Written complaint
MailMail for current accounts (regular mail) Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002
Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.
Federal regulator
RegulatorFinancial Industry Regulatory Authority +1-844-574-3577
Federal regulator
RegulatorU.S. Securities and Exchange Commission +1-202-551-6500
Arbitration
Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement.

State agencies for this sector: your state’s financial regulator or attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

Phone lines verify the account holder by voice.
The secure email form for security issues needs sign-in.
Fidelity publishes no complaint address or executive office on its contact pages.

Let your AI agent handle this

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1. Set it up (needs uv):

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I lost [amount] to a scam through Fidelity Investments on [date]. Use Escalate Anything to try to get it back.

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