{"id":"fidelity","page":"https://escalate.alexgaoth.com/#/c/fidelity","html":"https://escalate.alexgaoth.com/c/fidelity/","generated":"2026-10-15","company":{"id":"fidelity","name":"Fidelity Investments","aliases":["fidelity","fidelity brokerage services","fidelity brokerage","fidelity netbenefits","netbenefits","fidelity investments brokerage"],"sector":"investing","website":"https://www.fidelity.com","official_domains":["fidelity.com"],"security":{"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"regulators":["sec","finra"],"notes":"Retail brokerage accounts are with Fidelity Brokerage Services LLC (FINRA CRD 7784), 900 Salem Street, Smithfield, RI 02917. The CFPB complaint database has no complaints for \"FIDELITY INVESTMENTS\" received July 2025 to June 2026; brokerage complaints go to FINRA and the SEC.","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"workplace-phone","type":"phone","label":"Workplace accounts (401(k), health savings and other workplace plans)","value":"+1-800-835-5095","hours":"Mon.–Fri. 8:30 a.m.–8:30 p.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"stock-plan-phone","type":"phone","label":"Employer Stock Plan Services","value":"+1-800-544-9354","hours":"Sun. 5 p.m.–Fri. 12 a.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Live chat with a Fidelity team member (virtual assistant 24/7)","value":"https://www.fidelity.com/customer-service/contact-us","hours":"Mon.–Fri. 8 a.m.–10 p.m. ET; Sat.–Sun. 9 a.m.–4 p.m. ET","purposes":["account_transfer","poor_service"],"source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"report-security-issue","type":"web_form","label":"Report fraud or suspicious activity (steps and secure email form)","value":"https://www.fidelity.com/security/report-an-issue","purposes":["fraud","account_access"],"notes":"The secure email form needs sign-in; Fidelity says it responds in 24 to 48 hours. Call the fraud line if the account may be compromised.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"},{"id":"transfers-mail","type":"mail","label":"Mail for transfers of assets (TOA)","value":"Fidelity Investments, ATTN: TOA, PO Box 770001, Cincinnati, OH 45277-0036","purposes":["account_transfer"],"source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Fidelity Brokerage Services LLC (CRD 7784)","value":"https://brokercheck.finra.org/firm/summary/7784","source":"https://api.brokercheck.finra.org/search/firm?query=fidelity%20brokerage&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"written_complaint","channel":"accounts-mail","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies."},{"rung":"regulator","regulator":"finra"},{"rung":"regulator","regulator":"sec"},{"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"playbooks":[{"issue":"fraud","summary":"Call 800-544-6666 at once; the Customer Protection Guarantee depends on prompt reporting.","evidence":["account activity showing the unauthorized transactions","date you noticed them","messages or caller details","FTC report number"],"steps":[{"do":"Call the fraud line and report the unauthorized activity, lost device or missing statements immediately.","channel":"fraud-phone"},{"do":"Forward any phishing email that led to the problem.","channel":"phishing-email"},{"do":"Change your Fidelity password and security questions, and the passwords of your email and other online accounts."},{"do":"Ask Equifax, Experian and TransUnion to place a fraud alert, and file a report with the FTC.","regulator":"ftc"},{"do":"If Fidelity does not resolve it, complain in writing, then file with FINRA.","regulator":"finra"}],"facts":[{"kind":"compensation","claim":"Under its Customer Protection Guarantee, Fidelity will reimburse you for losses from unauthorized activity in covered accounts that occurs through no fault of your own.","issues":["fraud","unauthorized_charge"],"source":"https://www.fidelity.com/security/customer-protection-guarantee","last_verified":"2026-10-13"},{"kind":"deadline","claim":"To be eligible, you must review account materials promptly and no later than 30 days after they are posted or delivered, and immediately report unauthorized activity, errors, a lost device or missing statements by calling 800-544-6666.","issues":["fraud","unauthorized_charge"],"source":"https://www.fidelity.com/security/customer-protection-guarantee","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"Report unauthorized trades or withdrawals by phone at once, then follow up in writing.","evidence":["statement or confirmation with the unauthorized activity","date you noticed it"],"steps":[{"do":"Call the fraud line immediately.","channel":"fraud-phone"},{"do":"Confirm the report in writing and keep a copy.","channel":"accounts-mail"},{"do":"If it is not resolved, file a FINRA complaint.","regulator":"finra"}]},{"issue":"account_transfer","summary":"Fidelity lists no fee for a transfer of assets; send transfer paperwork to the TOA address.","evidence":["transfer request confirmation","statements from both firms"],"steps":[{"do":"For a transfer out, start it at the receiving firm. For a transfer in, use the TOA mailing address for paper forms.","channel":"transfers-mail"},{"do":"If the transfer stalls, call customer service and ask what is missing and the expected date.","channel":"customer-service-phone"},{"do":"If it is still blocked, file a FINRA complaint.","regulator":"finra"}],"facts":[{"kind":"fee","claim":"Fidelity's commissions and fees page lists \"Transfer of assets\" at $0 per transfer.","issues":["account_transfer"],"source":"https://www.fidelity.com/trading/commissions-margin-rates","last_verified":"2026-10-13"}]},{"issue":"account_access","summary":"If the account is blocked or may be compromised, call the fraud line.","evidence":["account email and phone","ID","date access was lost"],"steps":[{"do":"Call the fraud line and say the account is blocked or may be compromised.","channel":"fraud-phone"},{"do":"Never read back a one-time passcode to a caller. Fidelity warns that imposters trigger passcodes and ask for them."}]}],"facts":[{"claim":"BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.","source":"https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"known_blockers":["Phone lines verify the account holder by voice.","The secure email form for security issues needs sign-in.","Fidelity publishes no complaint address or executive office on its contact pages."]},"playbooks":{"fraud":{"company":{"id":"fidelity","name":"Fidelity Investments","sector":"investing","website":"https://www.fidelity.com","account_url":null},"issue":{"id":"fraud","name":"Fraud or scam"},"playbook_source":"company","summary":"Call 800-544-6666 at once; the Customer Protection Guarantee depends on prompt reporting.","evidence":["account activity showing the unauthorized transactions","date you noticed them","messages or caller details","FTC report number"],"steps":[{"do":"Call the fraud line and report the unauthorized activity, lost device or missing statements immediately.","channel":{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"}},{"do":"Forward any phishing email that led to the problem.","channel":{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}},{"do":"Change your Fidelity password and security questions, and the passwords of your email and other online accounts."},{"do":"Ask Equifax, Experian and TransUnion to place a fraud alert, and file a report with the FTC.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"do":"If Fidelity does not resolve it, complain in writing, then file with FINRA.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"workplace-phone","type":"phone","label":"Workplace accounts (401(k), health savings and other workplace plans)","value":"+1-800-835-5095","hours":"Mon.–Fri. 8:30 a.m.–8:30 p.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"stock-plan-phone","type":"phone","label":"Employer Stock Plan Services","value":"+1-800-544-9354","hours":"Sun. 5 p.m.–Fri. 12 a.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"report-security-issue","type":"web_form","label":"Report fraud or suspicious activity (steps and secure email form)","value":"https://www.fidelity.com/security/report-an-issue","purposes":["fraud","account_access"],"notes":"The secure email form needs sign-in; Fidelity says it responds in 24 to 48 hours. Call the fraud line if the account may be compromised.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Fidelity Brokerage Services LLC (CRD 7784)","value":"https://brokercheck.finra.org/firm/summary/7784","source":"https://api.brokercheck.finra.org/search/firm?query=fidelity%20brokerage&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"compensation","claim":"Under its Customer Protection Guarantee, Fidelity will reimburse you for losses from unauthorized activity in covered accounts that occurs through no fault of your own.","issues":["fraud","unauthorized_charge"],"source":"https://www.fidelity.com/security/customer-protection-guarantee","last_verified":"2026-10-13"},{"kind":"deadline","claim":"To be eligible, you must review account materials promptly and no later than 30 days after they are posted or delivered, and immediately report unauthorized activity, errors, a lost device or missing statements by calling 800-544-6666.","issues":["fraud","unauthorized_charge"],"source":"https://www.fidelity.com/security/customer-protection-guarantee","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.","source":"https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"known_blockers":["Phone lines verify the account holder by voice.","The secure email form for security issues needs sign-in.","Fidelity publishes no complaint address or executive office on its contact pages."],"security":{"official_domains":["fidelity.com"],"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.976,"sources":{"primary":40,"other":1},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Retail brokerage accounts are with Fidelity Brokerage Services LLC (FINRA CRD 7784), 900 Salem Street, Smithfield, RI 02917. The CFPB complaint database has no complaints for \"FIDELITY INVESTMENTS\" received July 2025 to June 2026; brokerage complaints go to FINRA and the SEC.","warnings":[]},"unauthorized_charge":{"company":{"id":"fidelity","name":"Fidelity Investments","sector":"investing","website":"https://www.fidelity.com","account_url":null},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"Report unauthorized trades or withdrawals by phone at once, then follow up in writing.","evidence":["statement or confirmation with the unauthorized activity","date you noticed it"],"steps":[{"do":"Call the fraud line immediately.","channel":{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"}},{"do":"Confirm the report in writing and keep a copy.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"do":"If it is not resolved, file a FINRA complaint.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"workplace-phone","type":"phone","label":"Workplace accounts (401(k), health savings and other workplace plans)","value":"+1-800-835-5095","hours":"Mon.–Fri. 8:30 a.m.–8:30 p.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"stock-plan-phone","type":"phone","label":"Employer Stock Plan Services","value":"+1-800-544-9354","hours":"Sun. 5 p.m.–Fri. 12 a.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Fidelity Brokerage Services LLC (CRD 7784)","value":"https://brokercheck.finra.org/firm/summary/7784","source":"https://api.brokercheck.finra.org/search/firm?query=fidelity%20brokerage&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"claim":"BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.","source":"https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"known_blockers":["Phone lines verify the account holder by voice.","The secure email form for security issues needs sign-in.","Fidelity publishes no complaint address or executive office on its contact pages."],"security":{"official_domains":["fidelity.com"],"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.976,"sources":{"primary":40,"other":1},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Retail brokerage accounts are with Fidelity Brokerage Services LLC (FINRA CRD 7784), 900 Salem Street, Smithfield, RI 02917. The CFPB complaint database has no complaints for \"FIDELITY INVESTMENTS\" received July 2025 to June 2026; brokerage complaints go to FINRA and the SEC.","warnings":[]},"account_transfer":{"company":{"id":"fidelity","name":"Fidelity Investments","sector":"investing","website":"https://www.fidelity.com","account_url":null},"issue":{"id":"account_transfer","name":"Account transfer or withdrawal blocked"},"playbook_source":"company","summary":"Fidelity lists no fee for a transfer of assets; send transfer paperwork to the TOA address.","evidence":["transfer request confirmation","statements from both firms"],"steps":[{"do":"For a transfer out, start it at the receiving firm. For a transfer in, use the TOA mailing address for paper forms.","channel":{"id":"transfers-mail","type":"mail","label":"Mail for transfers of assets (TOA)","value":"Fidelity Investments, ATTN: TOA, PO Box 770001, Cincinnati, OH 45277-0036","purposes":["account_transfer"],"source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"do":"If the transfer stalls, call customer service and ask what is missing and the expected date.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"do":"If it is still blocked, file a FINRA complaint.","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"workplace-phone","type":"phone","label":"Workplace accounts (401(k), health savings and other workplace plans)","value":"+1-800-835-5095","hours":"Mon.–Fri. 8:30 a.m.–8:30 p.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"stock-plan-phone","type":"phone","label":"Employer Stock Plan Services","value":"+1-800-544-9354","hours":"Sun. 5 p.m.–Fri. 12 a.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"live-chat","type":"chat","label":"Live chat with a Fidelity team member (virtual assistant 24/7)","value":"https://www.fidelity.com/customer-service/contact-us","hours":"Mon.–Fri. 8 a.m.–10 p.m. ET; Sat.–Sun. 9 a.m.–4 p.m. ET","purposes":["account_transfer","poor_service"],"source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"transfers-mail","type":"mail","label":"Mail for transfers of assets (TOA)","value":"Fidelity Investments, ATTN: TOA, PO Box 770001, Cincinnati, OH 45277-0036","purposes":["account_transfer"],"source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Fidelity Brokerage Services LLC (CRD 7784)","value":"https://brokercheck.finra.org/firm/summary/7784","source":"https://api.brokercheck.finra.org/search/firm?query=fidelity%20brokerage&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"kind":"fee","claim":"Fidelity's commissions and fees page lists \"Transfer of assets\" at $0 per transfer.","issues":["account_transfer"],"source":"https://www.fidelity.com/trading/commissions-margin-rates","last_verified":"2026-10-13"},{"claim":"BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.","source":"https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"known_blockers":["Phone lines verify the account holder by voice.","The secure email form for security issues needs sign-in.","Fidelity publishes no complaint address or executive office on its contact pages."],"security":{"official_domains":["fidelity.com"],"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.976,"sources":{"primary":40,"other":1},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Retail brokerage accounts are with Fidelity Brokerage Services LLC (FINRA CRD 7784), 900 Salem Street, Smithfield, RI 02917. The CFPB complaint database has no complaints for \"FIDELITY INVESTMENTS\" received July 2025 to June 2026; brokerage complaints go to FINRA and the SEC.","warnings":[]},"account_access":{"company":{"id":"fidelity","name":"Fidelity Investments","sector":"investing","website":"https://www.fidelity.com","account_url":null},"issue":{"id":"account_access","name":"Account access"},"playbook_source":"company","summary":"If the account is blocked or may be compromised, call the fraud line.","evidence":["account email and phone","ID","date access was lost"],"steps":[{"do":"Call the fraud line and say the account is blocked or may be compromised.","channel":{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"}},{"do":"Never read back a one-time passcode to a caller. Fidelity warns that imposters trigger passcodes and ask for them."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"fraud-phone","type":"phone","label":"Account blocked or compromised, unauthorized activity","value":"+1-800-544-6666","purposes":["fraud","unauthorized_charge","account_access"],"access":"human_only","notes":"Fidelity Charitable donors use +1-800-952-4438.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"workplace-phone","type":"phone","label":"Workplace accounts (401(k), health savings and other workplace plans)","value":"+1-800-835-5095","hours":"Mon.–Fri. 8:30 a.m.–8:30 p.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"stock-plan-phone","type":"phone","label":"Employer Stock Plan Services","value":"+1-800-544-9354","hours":"Sun. 5 p.m.–Fri. 12 a.m. ET","access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"},{"id":"report-security-issue","type":"web_form","label":"Report fraud or suspicious activity (steps and secure email form)","value":"https://www.fidelity.com/security/report-an-issue","purposes":["fraud","account_access"],"notes":"The secure email form needs sign-in; Fidelity says it responds in 24 to 48 hours. Call the fraud line if the account may be compromised.","source":"https://www.fidelity.com/security/report-an-issue","last_verified":"2026-10-13"},{"id":"brokercheck","type":"portal","label":"FINRA BrokerCheck record for Fidelity Brokerage Services LLC (CRD 7784)","value":"https://brokercheck.finra.org/firm/summary/7784","source":"https://api.brokercheck.finra.org/search/firm?query=fidelity%20brokerage&hl=true&nrows=12&start=0&r=25&wt=json","last_verified":"2026-10-13"}],"facts":[{"claim":"BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC.","source":"https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json","last_verified":"2026-10-13"},{"claim":"The CFPB complaint database shows 0 complaints for FIDELITY INVESTMENTS received from July 1, 2025 to June 30, 2026.","source":"https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"known_blockers":["Phone lines verify the account holder by voice.","The secure email form for security issues needs sign-in.","Fidelity publishes no complaint address or executive office on its contact pages."],"security":{"official_domains":["fidelity.com"],"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.976,"sources":{"primary":40,"other":1},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-13"},"context":{"dossier":true,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Retail brokerage accounts are with Fidelity Brokerage Services LLC (FINRA CRD 7784), 900 Salem Street, Smithfield, RI 02917. The CFPB complaint database has no complaints for \"FIDELITY INVESTMENTS\" received July 2025 to June 2026; brokerage complaints go to FINRA and the SEC.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (general)","value":"+1-800-343-3548","hours":"24/7","purposes":["account_transfer","frozen_funds","account_access","poor_service"],"access":"human_only","source":"https://www.fidelity.com/customer-service/contact-us","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Fidelity publishes no complaint address. FINRA asks you to complain in writing to the firm's branch manager or compliance department first and keep copies.","channel":{"id":"accounts-mail","type":"mail","label":"Mail for current accounts (regular mail)","value":"Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002","purposes":["poor_service","frozen_funds"],"notes":"Fidelity lists no separate complaint address. Use this address for written correspondence about an existing account.","source":"https://www.fidelity.com/customer-service/mailing-addresses","last_verified":"2026-10-13"}},{"index":2,"rung":"regulator","regulator":{"id":"finra","name":"Financial Industry Regulatory Authority","level":"nonprofit","when_to_use":"Use for a complaint about a brokerage firm or broker after you complained to the firm's branch manager or compliance department. To recover money, consider FINRA arbitration; a FINRA complaint alone may not get you paid.","channels":[{"id":"investor-complaint-center","type":"web_form","label":"FINRA Investor Complaint Center","value":"https://investor-complaints.datacollection.finra.org","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"senior-helpline","type":"phone","label":"FINRA Securities Helpline for Seniors (844-57-HELPS)","value":"+1-844-574-3577","hours":"Monday to Friday, 9 a.m. to 5 p.m. ET","notes":"For senior investors with questions or concerns about brokerage accounts. Staff may call back or refer you to another regulator.","source":"https://www.finra.org/investors/need-help/helpline-seniors","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"FINRA general inquiries","value":"+1-301-590-6500","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"id":"arbitration-claim","type":"web_form","label":"File an arbitration or mediation claim","value":"https://www.finra.org/arbitration-mediation/file-claim#arbitration","notes":"Cases are handled in the DR Portal (https://drportal.finra.org/), which needs a login.","source":"https://www.finra.org/arbitration-mediation","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"FINRA investigates complaints against brokerage firms and their employees and can take disciplinary action, such as fines, suspensions and bars from the industry.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA gives no assurance that its action will return funds or securities to you, and relying only on its investigation may close other avenues of redress.","source":"https://www.finra.org/investors/have-problem/file-complaint/questions-ask-you-file-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"If you lost money or there was an unauthorized trade, complain in writing to the firm first and keep copies of all correspondence.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"FINRA no longer accepts complaints by fax.","source":"https://www.finra.org/investors/need-help/file-a-complaint","last_verified":"2026-10-12"},{"kind":"deadline","claim":"A claim is not eligible for FINRA arbitration once six years have passed from the occurrence or event that gave rise to it.","source":"https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206","last_verified":"2026-10-12"}],"notes":"FINRA is not a government agency. It is a private not-for-profit membership organization that works under the supervision of the SEC. If FINRA does not have jurisdiction, it may pass the complaint to another regulator, which can delay it. Check a broker in BrokerCheck: https://brokercheck.finra.org"}},{"index":3,"rung":"regulator","regulator":{"id":"sec","name":"U.S. Securities and Exchange Commission","level":"federal","when_to_use":"Use for a problem with an investment account or the firm or person managing it, or to report possible securities fraud. Complaints about a brokerage firm can also go to FINRA.","channels":[{"id":"investor-complaint-form","type":"web_form","label":"Investor Complaint Form (problem with an investment account or financial professional)","value":"https://help.sec.gov/s/investor-complaint","notes":"The older link https://www.sec.gov/oiea/Complaint.html redirects here.","source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"},{"id":"tcr-form","type":"web_form","label":"Tips, Complaints and Referrals (TCR) form for possible securities law violations","value":"https://www.sec.gov/submit-tip-or-complaint/tcr-disclaimer","purposes":["fraud"],"notes":"The form opens only after the user clicks \"I Accept\" on terms of use. Ask the person before accepting.","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"investor-question-form","type":"web_form","label":"Ask an investment-related question","value":"https://help.sec.gov/s/questions-and-feedback","source":"https://www.sec.gov/submit-tip-or-complaint","last_verified":"2026-10-12"},{"id":"oiea-phone","type":"phone","label":"Office of Investor Education and Assistance","value":"+1-202-551-6500","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"},{"id":"oiea-email","type":"email","label":"Office of Investor Education and Assistance email","value":"help@sec.gov","source":"https://www.sec.gov/about/divisions-offices/office-investor-education-assistance","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Staff evaluate tips about securities law violations but are generally unable to comment on any action taken on a tip or complaint. The SEC investigates on a confidential basis.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If the issue is a dispute with your broker, the SEC will likely need to share your identity with that broker.","source":"https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/filing-guidance-confidentiality","last_verified":"2026-10-12"},{"kind":"process","claim":"If you suspect a scam, stop communicating with the people involved and do not give them any money.","issues":["fraud"],"source":"https://www.sec.gov/submit-tip-or-complaint/report-problem-investment-account-or-financial-professional","last_verified":"2026-10-12"}],"notes":"No sector in this registry is for investments, so covers_sectors is empty. State securities regulators: https://www.nasaa.org/contact-your-regulator/. The SEC tip pages list no mailing address or fax. Problems with a stock exchange or FINRA itself go to https://www.sec.gov/submit-tip-or-complaint/report-problem-sec-or-self-regulatory-organization."}},{"index":4,"rung":"arbitration","note":"Brokerage account agreements usually require FINRA arbitration. Read your own Fidelity customer agreement."}],"security":{"official_domains":["fidelity.com"],"never_asks":[{"kind":"policy","claim":"Fidelity's fraud page says reputable businesses will not contact you to request your personal information.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"When you report a suspicious email to Fidelity, do not include any account number, username or password.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Imposter scam - a caller claims to be from Fidelity or another provider and asks you to read back a one-time passcode that the caller triggered, for example by starting a password reset.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Remote access scam - a caller claims to be from a well-known company, asks for access to your computer, and then says you have malware that you must pay to fix.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Fidelity also warns of smishing texts with fraudulent links, \"gold grifting\" (tricking people into buying gold and handing it over), romance scams and lottery or inheritance scams.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}],"report_phishing":[{"id":"phishing-email","type":"email","label":"Report emails that impersonate Fidelity","value":"phishing@fidelity.com","purposes":["fraud"],"notes":"Attach the suspected email and give your full name, email address and the phone number on your accounts. Say whether you opened any links or images and whether you entered your login credentials.","source":"https://www.fidelity.com/security/identify-fraud-and-phishing-scams","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":0.976,"sources":{"primary":40,"other":1},"verified_from":{"page":21},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 98% of 41 sources are the organization's own pages or government sites.","dossier_last_verified":"2026-10-13"},"dossier":{"title":"Fidelity Investments — how complaints actually go","last_verified":"2026-10-13","file":"dossiers/fidelity.md","markdown":"## In short\n\nFidelity answers by phone 24/7 at 800-343-3548, and has a separate line for blocked or compromised accounts (800-544-6666). For unauthorized activity, call that line at once: the Customer Protection Guarantee depends on reporting promptly and checking statements within 30 days. Fidelity lists no complaint address, so write to the account mailing address and keep copies, then go to FINRA. The CFPB database has no recent Fidelity complaints; brokerage disputes run through FINRA and, for money, FINRA arbitration.\n\n## How complaints actually go\n\n- Customer service is open 24/7 by phone; live chat runs Mon.–Fri. 8 a.m.–10 p.m. ET and weekends 9 a.m.–4 p.m. ET, and a virtual assistant runs 24/7. [Fidelity: contact us](https://www.fidelity.com/customer-service/contact-us)\n- Fidelity's contact and mailing-address pages give no complaint address or complaint process. The account correspondence address is Fidelity Investments, PO Box 770001, Cincinnati, OH 45277-0002. [Fidelity: mailing addresses](https://www.fidelity.com/customer-service/mailing-addresses)\n- Security problems go to 800-544-6666 or a secure email form that needs sign-in; Fidelity says it answers the form in 24 to 48 hours. [Fidelity: report an issue](https://www.fidelity.com/security/report-an-issue)\n- FINRA asks you to take a complaint to the branch manager or compliance department first and, if you lost money, to complain in writing and keep copies, before you file with FINRA. [FINRA: file a complaint](https://www.finra.org/investors/need-help/file-a-complaint)\n\n## What tends to work\n\n- Report unauthorized activity by phone immediately. Fidelity reimburses losses from unauthorized activity in covered accounts that happen through no fault of your own, if you check statements within 30 days, report at once and keep your contact information current. [Fidelity: Customer Protection Guarantee](https://www.fidelity.com/security/customer-protection-guarantee)\n- After a compromise, Fidelity's own checklist is: watch account activity for weeks, scan your computer, change your Fidelity and email passwords, place fraud alerts with the three credit bureaus and file an FTC report. [Fidelity: report an issue](https://www.fidelity.com/security/report-an-issue)\n- For a stalled transfer, use the TOA address and ask both firms for the status; Fidelity lists no fee for a transfer of assets. [Fidelity: mailing addresses](https://www.fidelity.com/customer-service/mailing-addresses) [Fidelity: commissions and fees](https://www.fidelity.com/trading/commissions-margin-rates)\n- If Fidelity does not fix a brokerage problem, file with FINRA's Investor Complaint Center; to recover money, FINRA arbitration must be filed within six years of the event. [FINRA: file a complaint](https://www.finra.org/investors/need-help/file-a-complaint) [FINRA Rule 12206](https://www.finra.org/rules-guidance/rulebooks/finra-rules/12206)\n\n## Traps and fine print\n\n- The Customer Protection Guarantee has conditions: frequent account checks, review within 30 days of posting, immediate reports of unauthorized activity, a lost device or missing statements, and current contact details. Missing one can cost coverage. [Fidelity: Customer Protection Guarantee](https://www.fidelity.com/security/customer-protection-guarantee)\n- A FINRA complaint can lead to fines, suspensions or bars for the firm or broker; FINRA's complaint page does not say it recovers money for you, and points to separate dispute resolution and loss recovery pages. [FINRA: file a complaint](https://www.finra.org/investors/need-help/file-a-complaint)\n- SIPC covers missing cash and securities if a broker fails, not market losses or bad advice. [SIPC: what SIPC protects](https://www.sipc.org/for-investors/what-sipc-protects)\n\n## By the numbers\n\n- The CFPB complaint database shows 0 complaints for \"FIDELITY INVESTMENTS\" received July 1, 2025 to June 30, 2026 (its only complaint under that name is from 2017). Data retrieved 2026-10-13. [CFPB complaint database search](https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=FIDELITY%20INVESTMENTS&date_received_min=2025-07-01&date_received_max=2026-06-30&size=0)\n- BrokerCheck lists 24 regulatory events and 130 arbitrations for Fidelity Brokerage Services LLC (CRD 7784). [BrokerCheck data](https://api.brokercheck.finra.org/search/firm/7784?hl=true&nrows=12&query=&r=25&wt=json)\n\n## Scams that target customers\n\n- One-time passcode imposters: a caller says they are from Fidelity and asks you to read back a passcode they triggered, for example by starting a password reset. Never read a code to a caller. [Fidelity: identify fraud and phishing scams](https://www.fidelity.com/security/identify-fraud-and-phishing-scams)\n- Remote access scams: a caller claims to be from a well-known company, asks for access to your computer, then says you must pay to remove malware. [Fidelity: identify fraud and phishing scams](https://www.fidelity.com/security/identify-fraud-and-phishing-scams)\n- Smishing texts, \"gold grifting\" (getting victims to buy gold and hand it over), romance and lottery scams also target Fidelity customers. [Fidelity: identify fraud and phishing scams](https://www.fidelity.com/security/identify-fraud-and-phishing-scams)\n- Forward suspected impersonation emails to phishing@fidelity.com as an attachment with your name, email and phone, and never include an account number, username or password. [Fidelity: identify fraud and phishing scams](https://www.fidelity.com/security/identify-fraud-and-phishing-scams)\n- Scammers also impersonate brokerage firms with fake websites that use real names and CRD numbers; check the firm on BrokerCheck and call a number from its public website. [FINRA: imposter investment scams](https://www.finra.org/investors/insights/be-alert-signs-imposter-investment-scams)\n"},"guide":{"key":"investing","title":"Brokerages and crypto platforms — how complaints work","last_verified":"2026-10-13","file":"guides/investing.md","page":"https://escalate.alexgaoth.com/#/guides/investing"}}