Eversource Energy: disconnection notice

Ask for a payment plan and, in Connecticut, apply for financial hardship or medical protection for winter protection and the Matching Payment Program.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 30 sources are the organization's own pages or government sites.

All Eversource Energy contacts Open in the interactive directory JSON

Collect

shutoff notice
account balance
benefit letters (CEAP
SNAP
TANF)
physician's certification

Steps

Call Eversource and ask for a payment plan; service continues while plan payments are on time.
FormPayment plans and assistance (select town for state programs)
In Connecticut, apply for Financial Hardship designation (renew each October) and the Matching Payment Program.
FormPayment plans and assistance (select town for state programs)
If someone has a serious or life-threatening illness, ask for Medical Protection with a physician's certification.
Use the line for the account's state or region.
PhoneConnecticut electric service, outage or emergency +1-800-286-2000
If Eversource does not help, contact the state regulator before the shutoff date.

More contacts for this issue

PhoneConnecticut payment help, electric +1-800-286-2828

PhoneConnecticut payment help, gas +1-800-438-2278

PhoneEastern Massachusetts customer service, electric outage or emergency, and gas leak or emergency +1-800-592-2000

PhoneWestern Massachusetts customer service, electric outage or emergency +1-877-659-6326

PhoneNew Hampshire customer service and electric outage or emergency +1-800-662-7764

FormContact Us (select your town to see phone numbers and emergency lines)

Facts you can cite

Policy
Eversource says service continues uninterrupted for the duration of a payment plan as long as monthly payments are made on time.
Source: eversource.com, verified 2026-10-12
Deadline
Connecticut law requires 13 days' written notice before a shutoff. Residential service cannot be shut off on a Friday, weekend, legal holiday, the day before a holiday, or within an hour of the office closing.
Source: portal.ct.gov, verified 2026-10-12
Policy
In Connecticut, financial hardship or medically protected customers cannot be terminated for non-payment during the winter moratorium, November 1 to May 1 (PURA FAQ states November 1 - April 30).
Source: portal.ct.gov, verified 2026-10-12
Policy
Eversource Connecticut Financial Hardship designation applies to customers receiving CEAP, SNAP, TANF or unemployment benefits, or with income at or below 60% of State Median Income. Medical Protection needs a physician's certification renewed annually and protects service in winter and at all times for life-threatening cases.
Source: portal.ct.gov, verified 2026-10-12
Policy
In Connecticut, the Matching Payment Program matches payments and energy assistance to clear past-due balances for hardship customers and gives year-round shut-off protection while payments are made. It replaced New Start, which closed to new enrollment on October 31, 2024. A Flexible Payment Arrangement over 18 months is available to all customers.
Source: portal.ct.gov, verified 2026-10-12
Policy
In New Hampshire, a customer who believes a medical emergency exists or would result from disconnection may be protected from disconnection; call 1-800-662-7764. Unresolved billing disputes can go to the New Hampshire Department of Energy at 1-800-852-3793.
Source: eversource.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneConnecticut electric service, outage or emergency +1-800-286-2000
PhoneConnecticut payment help, electric +1-800-286-2828
Call the state line: CT 800-286-2000, Eastern MA 800-592-2000, Western MA 877-659-6326, NH 800-662-7764 (or the number on the bill).
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
PhoneMassachusetts gas leak or emergency, former Columbia Gas territory (call 911 first) +1-800-525-8222
PhoneClaims Department (leave name and mailing or email address to receive a claim form) +1-844-685-4475
New Hampshire: write to Eversource, PO Box 330, Manchester, NH 03105-0330. CT and MA complaint addresses were not confirmed; send a dated letter and keep call notes. Connecticut PURA asks customers to show they tried to resolve the issue with the utility first.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Connecticut: Public Utilities Regulatory Authority (PURA). Massachusetts: Department of Public Utilities (DPU). New Hampshire: Public Utilities Commission; Eversource's NH bill insert names the NH Department of Energy (1-800-852-3793) for unresolved billing disputes.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Attorney General of Connecticut, Massachusetts or New Hampshire, by the account's state.

Watch out

eversource.com renders phone numbers and state programs only after a town is selected; automated fetches see placeholders. Confirm the number on the customer's bill.
Outage reporting online needs the account phone number or a sign-in.
Medical Protection needs a physician's certification.

Let your AI agent handle this

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1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Eversource Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.

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