Eversource Energy

Get help with (3)

• Billing errorDispute the bill with Eversource first and keep records; in Connecticut, PURA takes the complaint only after you tried the utility.
• Disconnection noticeAsk for a payment plan and, in Connecticut, apply for financial hardship or medical protection for winter protection and the Matching Payment Program.
• Outage creditReport the outage online; Eversource does not reimburse damage from service interruptions caused by storms, equipment failure or other causes beyond its control.

Contacts (14)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneConnecticut electric service, outage or emergency +1-800-286-2000
   PhoneConnecticut payment help, electric +1-800-286-2828

   Call the state line: CT 800-286-2000, Eastern MA 800-592-2000, Western MA 877-659-6326, NH 800-662-7764 (or the number on the bill).

2. Supervisor

   Ask the representative for a supervisor. Write down the name and reference number.

3. Written complaint

   PhoneMassachusetts gas leak or emergency, former Columbia Gas territory (call 911 first) +1-800-525-8222
   PhoneClaims Department (leave name and mailing or email address to receive a claim form) +1-844-685-4475

   New Hampshire: write to Eversource, PO Box 330, Manchester, NH 03105-0330. CT and MA complaint addresses were not confirmed; send a dated letter and keep call notes. Connecticut PURA asks customers to show they tried to resolve the issue with the utility first.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Connecticut: Public Utilities Regulatory Authority (PURA). Massachusetts: Department of Public Utilities (DPU). New Hampshire: Public Utilities Commission; Eversource's NH bill insert names the NH Department of Energy (1-800-852-3793) for unresolved billing disputes.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Attorney General of Connecticut, Massachusetts or New Hampshire, by the account's state.

Known blockers

Scam warnings

Verification notes

Electric and gas utility in Connecticut, Massachusetts and New Hampshire. Regulators by state: Connecticut Public Utilities Regulatory Authority (PURA), Massachusetts Department of Public Utilities (DPU), New Hampshire Public Utilities Commission; Eversource's March 2024 NH bill insert sends unresolved NH billing disputes to the New Hampshire Department of Energy. eversource.com shows phone numbers only after a town is selected; the state numbers below come from Eversource's static maintenance page, state pages and bill inserts. Eversource warns customers about fake numbers online and says to use the number printed on the bill. Massachusetts has separate Eastern (800-592-2000) and Western (877-659-6326) lines. Connecticut protections below are from PURA.