Escalate Anything

Duke Energy: outage credit

Report the outage to the outage line for your operating company, by text, or in the app.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 47 sources are the organization's own pages or government sites.

All Duke Energy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Report the outage by phone for your operating company, or text OUT to 57801 from the phone on the account.

    TextText OUT to 57801 from the mobile phone on the electric account to report an outage 57801

  2. If someone uses electric life support equipment, register for the Life Support Program before an outage.

    FormLife Support Program request (helps Duke locate customers with electric life support equipment)

More contacts for this issue

PhoneReport an outage, Duke Energy Carolinas (800-POWERON) +1-800-769-3766
PhoneReport an outage, Duke Energy Progress +1-800-419-6356
PhoneReport an outage, Duke Energy Florida +1-800-228-8485
PhoneReport an outage, Duke Energy Indiana +1-800-343-3525
PhoneReport an outage, Duke Energy Ohio and Kentucky +1-800-543-5599

Tips

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneDuke Energy Carolinas residential customer service and pay by phone +1-800-777-9898
    PhoneDuke Energy Progress customer service and pay by phone +1-800-452-2777

    Call the customer service number for your operating company (on the bill).

  2. Supervisor

  3. Written complaint

    Duke publishes no complaint email, form or mailing address. Put the dispute in writing through the account or by mail to the address on the bill.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    North Carolina: informal complaint to the Public Staff of the North Carolina Utilities Commission, or a formal complaint to the Commission. Other states: the state commission listed in notes.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

  • duke-energy.com returned HTTP 403 to automated requests on 2026-10-12, and the main site showed a "Be Right Back" page. Values here come from that page and from search results on duke-energy.com.
  • Account changes, payment arrangements and extensions need sign-in to the Duke Energy account or a call by the account holder.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Duke Energy service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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