DTE Energy: disconnection notice

Call DTE for a payment agreement, enroll in the Winter Protection Plan (Nov 1-Mar 31) if eligible, and submit a medical hold for up to 21 days.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.

All DTE Energy contacts Open in the interactive directory JSON

Collect

shutoff notice
account balance
household income documents
Medical Certification Form

Steps

Call DTE before the shutoff date and ask for a payment plan, or set up a Payment Agreement online.
PhoneResidential assistance (press 2 for electric emergency or power problem) +1-800-477-4747
If you are income-qualified or 65 or older, enroll in the Winter Protection Plan.
FormEnergy assistance and protection programs (Winter Protection Plan, medical hold, critical care)
For a medical emergency, send the Medical Certification Form signed by a physician or public health official.
EmailMedical emergency hold and critical care (submit the Medical Certification Form) medicalhold@dteenergy.com
Apply for State Emergency Relief through MI Bridges (not while on the Winter Protection Plan).
If DTE does not help, contact the MPSC before the shutoff date.

More contacts for this issue

OnlinePayment Agreement (set up in the online account) Sign-in required

Facts you can cite

Policy
The Winter Protection Plan runs November 1 through March 31 for income-qualified customers and seniors 65 and older regardless of income. Customers pay at least 7% of the estimated annual bill each month. Seniors disconnected before applying are reconnected without payment.
Source: dteenergy.com, verified 2026-10-12
Policy
A medical emergency hold confirmed by a physician or public health official lasts up to 21 days. Critical Care (life-support or home medical equipment) uses the same form and must be renewed annually.
Source: dteenergy.com, verified 2026-10-12
Policy
Active military protection gives up to 90 days, with possible extensions, when the customer or spouse is called to full-time active service; past-due amounts can go on a plan of up to 12 months.
Source: dteenergy.com, verified 2026-10-12
Policy
Payment Agreements are available to all residential and commercial customers with a past-due balance. They need an initial down payment, with the rest in monthly installments without late fees.
Source: dteenergy.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneResidential assistance (press 2 for electric emergency or power problem) +1-800-477-4747
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
FormFile a Complaint or a Compliment
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Michigan Public Service Commission (MPSC).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Michigan Attorney General.

Watch out

Payment Agreements are set up in the online account (sign-in required).
The Medical Certification Form must be completed in English by a physician or public health official.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

DTE Energy says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin