{"id":"dte-energy","page":"https://escalate.alexgaoth.com/#/c/dte-energy","html":"https://escalate.alexgaoth.com/c/dte-energy/","generated":"2026-10-15","company":{"id":"dte-energy","name":"DTE Energy","aliases":["DTE","DTE Electric","DTE Gas"],"sector":"utility","parent":"DTE Energy Company","website":"https://www.dteenergy.com","notes":"Electric (DTE Electric, southeast Michigan) and natural gas (DTE Gas, Michigan) utility. Regulated by the Michigan Public Service Commission (MPSC), whose rules set automatic outage credits. On 2026-10-12 the DTE home page said website and app sign-in and payments were having technical issues.","channels":[{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric emergency or power problem (downed line or outage), press 2","value":"+1-800-477-4747 ext. 2","purposes":["service_outage"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas Leak Hotline (call 911 first)","value":"+1-800-947-5000","hours":"24/7","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business assistance (855 DTE 4BIZ)","value":"+1-855-383-4249","hours":"Mon-Fri 8 a.m.-5 p.m.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage (Outage Center)","value":"https://outage.dteenergy.com/report-outage","purposes":["service_outage"],"source":"https://www.dteenergy.com/","last_verified":"2026-10-12"},{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"claims-form","type":"web_form","label":"Damage claim form (hosted on Smartsheet)","value":"https://app.smartsheet.com/b/form/87a711674dde4b57ae2b83ac7703b266","purposes":["service_outage"],"access":"open","notes":"Customer of record or property owner only. Include invoices, receipts and photos.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Payment Agreement (set up in the online account)","value":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","purposes":["disconnection"],"access":"login","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Energy assistance and protection programs (Winter Protection Plan, medical hold, critical care)","value":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","purposes":["disconnection"],"access":"open","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"id":"medical-hold-email","type":"email","label":"Medical emergency hold and critical care (submit the Medical Certification Form)","value":"medicalhold@dteenergy.com","purposes":["disconnection"],"notes":"Or use the Document Submission Portal. Form must be completed in English by a physician or public health official.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number."},{"rung":"written_complaint","channel":"complaint-form"},{"rung":"state_agency","agency_kind":"utility_commission","note":"Michigan Public Service Commission (MPSC)."},{"rung":"state_agency","agency_kind":"attorney_general","note":"Michigan Attorney General."}],"playbooks":[{"issue":"billing_error","summary":"Dispute the bill by phone or the complaint form; if DTE does not fix it, complain to the MPSC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call DTE residential assistance, dispute the bill and ask for a meter check if usage looks wrong. Get a reference number.","channel":"customer-service-phone"},{"do":"Put the complaint in writing through the File a Complaint form.","channel":"complaint-form"},{"do":"If not resolved, complain to the Michigan Public Service Commission."}]},{"issue":"disconnection","summary":"Call DTE for a payment agreement, enroll in the Winter Protection Plan (Nov 1-Mar 31) if eligible, and submit a medical hold for up to 21 days.","evidence":["shutoff notice","account balance","household income documents","Medical Certification Form"],"steps":[{"do":"Call DTE before the shutoff date and ask for a payment plan, or set up a Payment Agreement online.","channel":"customer-service-phone"},{"do":"If you are income-qualified or 65 or older, enroll in the Winter Protection Plan.","channel":"payment-assistance"},{"do":"For a medical emergency, send the Medical Certification Form signed by a physician or public health official.","channel":"medical-hold-email"},{"do":"Apply for State Emergency Relief through MI Bridges (not while on the Winter Protection Plan)."},{"do":"If DTE does not help, contact the MPSC before the shutoff date."}],"facts":[{"kind":"policy","claim":"The Winter Protection Plan runs November 1 through March 31 for income-qualified customers and seniors 65 and older regardless of income. Customers pay at least 7% of the estimated annual bill each month. Seniors disconnected before applying are reconnected without payment.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"A medical emergency hold confirmed by a physician or public health official lasts up to 21 days. Critical Care (life-support or home medical equipment) uses the same form and must be renewed annually.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Active military protection gives up to 90 days, with possible extensions, when the customer or spouse is called to full-time active service; past-due amounts can go on a plan of up to 12 months.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment Agreements are available to all residential and commercial customers with a past-due balance. They need an initial down payment, with the rest in monthly installments without late fees.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report the outage; MPSC outage credits are automatic. DTE pays damage claims it is responsible for, not storm food loss.","evidence":["outage dates and times","invoices","receipts","photos"],"steps":[{"do":"Report the outage online or by phone.","channel":"outage-report-online"},{"do":"Check that the automatic outage credit appears within 1-2 billing cycles (up to 90 days). Ask DTE if it does not.","channel":"customer-service-phone"},{"do":"If you believe DTE caused property damage, submit the damage claim form with invoices, receipts and photos.","channel":"claims-form"}],"facts":[{"kind":"compensation","claim":"Customers with a qualifying outage between Oct. 1, 2025 and Sept. 30, 2026 receive a $42 bill credit; outages after Oct. 1, 2026 receive $44. Qualifying outages are more than 16 hours (event affecting 1% or less of customers), more than 48 hours (event affecting more than 1%), more than 96 hours in catastrophic conditions, or six outages in 12 months.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"},{"kind":"process","claim":"Outage credit eligibility is determined automatically with no request needed; the credit posts within 1-2 billing cycles or up to 90 days after the outage.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE is not responsible for hotel or lodging costs, food loss, or appliances damaged by voltage surges caused by storms or weather. Online damage claims get a decision within 30 days.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"}]}],"known_blockers":["Payment Agreements are set up in the online account (sign-in required).","The Medical Certification Form must be completed in English by a physician or public health official."],"official_domains":["dteenergy.com"],"security":{"never_asks":[{"kind":"policy","claim":"DTE does not endorse or require a prepaid debit card for payment, and does not require a specific form of payment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not set unrealistic payment deadlines or threaten to disconnect power within a period of hours.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not collect cash or accept bill payments at homes or businesses, and its employees never deliver cash refunds or rebates to homes.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE will never come to a customer's home and ask to see the bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not charge for line clearance (tree-trimming) work.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE Energy will not ask for personal or account information in an email, unless the customer contacted DTE first and DTE is clarifying the request.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/online-account/safety-and-security.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers pretend to be DTE employees to get into homes, often targeting senior citizens, new homeowners and people who live alone.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"People at the door claim to offer a DTE Electric or DTE Gas refund to get into the home.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers place sponsored ads in search engine listings when customers search for DTE's website or try to start service or pay a bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof caller ID to look like DTE and demand immediate payment or tell the customer to get a prepaid debit card.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Solar panel sellers claim to be associated with DTE. DTE does not sell solar panels or solar panel equipment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a call or visit (customer service)","value":"+1-800-477-4747","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"dte-energy","name":"DTE Energy","sector":"utility","website":"https://www.dteenergy.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute the bill by phone or the complaint form; if DTE does not fix it, complain to the MPSC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call DTE residential assistance, dispute the bill and ask for a meter check if usage looks wrong. Get a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"do":"Put the complaint in writing through the File a Complaint form.","channel":{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"do":"If not resolved, complain to the Michigan Public Service Commission."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas Leak Hotline (call 911 first)","value":"+1-800-947-5000","hours":"24/7","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business assistance (855 DTE 4BIZ)","value":"+1-855-383-4249","hours":"Mon-Fri 8 a.m.-5 p.m.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Michigan Public Service Commission (MPSC).","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Michigan Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Payment Agreements are set up in the online account (sign-in required).","The Medical Certification Form must be completed in English by a physician or public health official."],"security":{"official_domains":["dteenergy.com"],"never_asks":[{"kind":"policy","claim":"DTE does not endorse or require a prepaid debit card for payment, and does not require a specific form of payment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not set unrealistic payment deadlines or threaten to disconnect power within a period of hours.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not collect cash or accept bill payments at homes or businesses, and its employees never deliver cash refunds or rebates to homes.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE will never come to a customer's home and ask to see the bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not charge for line clearance (tree-trimming) work.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE Energy will not ask for personal or account information in an email, unless the customer contacted DTE first and DTE is clarifying the request.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/online-account/safety-and-security.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers pretend to be DTE employees to get into homes, often targeting senior citizens, new homeowners and people who live alone.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"People at the door claim to offer a DTE Electric or DTE Gas refund to get into the home.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers place sponsored ads in search engine listings when customers search for DTE's website or try to start service or pay a bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof caller ID to look like DTE and demand immediate payment or tell the customer to get a prepaid debit card.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Solar panel sellers claim to be associated with DTE. DTE does not sell solar panels or solar panel equipment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a call or visit (customer service)","value":"+1-800-477-4747","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric (DTE Electric, southeast Michigan) and natural gas (DTE Gas, Michigan) utility. Regulated by the Michigan Public Service Commission (MPSC), whose rules set automatic outage credits. On 2026-10-12 the DTE home page said website and app sign-in and payments were having technical issues.","warnings":[]},"disconnection":{"company":{"id":"dte-energy","name":"DTE Energy","sector":"utility","website":"https://www.dteenergy.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Call DTE for a payment agreement, enroll in the Winter Protection Plan (Nov 1-Mar 31) if eligible, and submit a medical hold for up to 21 days.","evidence":["shutoff notice","account balance","household income documents","Medical Certification Form"],"steps":[{"do":"Call DTE before the shutoff date and ask for a payment plan, or set up a Payment Agreement online.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"do":"If you are income-qualified or 65 or older, enroll in the Winter Protection Plan.","channel":{"id":"payment-assistance","type":"web_form","label":"Energy assistance and protection programs (Winter Protection Plan, medical hold, critical care)","value":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","purposes":["disconnection"],"access":"open","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"}},{"do":"For a medical emergency, send the Medical Certification Form signed by a physician or public health official.","channel":{"id":"medical-hold-email","type":"email","label":"Medical emergency hold and critical care (submit the Medical Certification Form)","value":"medicalhold@dteenergy.com","purposes":["disconnection"],"notes":"Or use the Document Submission Portal. Form must be completed in English by a physician or public health official.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"}},{"do":"Apply for State Emergency Relief through MI Bridges (not while on the Winter Protection Plan)."},{"do":"If DTE does not help, contact the MPSC before the shutoff date."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas Leak Hotline (call 911 first)","value":"+1-800-947-5000","hours":"24/7","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business assistance (855 DTE 4BIZ)","value":"+1-855-383-4249","hours":"Mon-Fri 8 a.m.-5 p.m.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Payment Agreement (set up in the online account)","value":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","purposes":["disconnection"],"access":"login","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Energy assistance and protection programs (Winter Protection Plan, medical hold, critical care)","value":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","purposes":["disconnection"],"access":"open","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"id":"medical-hold-email","type":"email","label":"Medical emergency hold and critical care (submit the Medical Certification Form)","value":"medicalhold@dteenergy.com","purposes":["disconnection"],"notes":"Or use the Document Submission Portal. Form must be completed in English by a physician or public health official.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"The Winter Protection Plan runs November 1 through March 31 for income-qualified customers and seniors 65 and older regardless of income. Customers pay at least 7% of the estimated annual bill each month. Seniors disconnected before applying are reconnected without payment.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"A medical emergency hold confirmed by a physician or public health official lasts up to 21 days. Critical Care (life-support or home medical equipment) uses the same form and must be renewed annually.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Active military protection gives up to 90 days, with possible extensions, when the customer or spouse is called to full-time active service; past-due amounts can go on a plan of up to 12 months.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/general-assistance.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment Agreements are available to all residential and commercial customers with a past-due balance. They need an initial down payment, with the rest in monthly installments without late fees.","issues":["disconnection"],"source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/energy-assistance/payment-agreement.html","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Michigan Public Service Commission (MPSC).","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Michigan Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Payment Agreements are set up in the online account (sign-in required).","The Medical Certification Form must be completed in English by a physician or public health official."],"security":{"official_domains":["dteenergy.com"],"never_asks":[{"kind":"policy","claim":"DTE does not endorse or require a prepaid debit card for payment, and does not require a specific form of payment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not set unrealistic payment deadlines or threaten to disconnect power within a period of hours.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not collect cash or accept bill payments at homes or businesses, and its employees never deliver cash refunds or rebates to homes.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE will never come to a customer's home and ask to see the bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not charge for line clearance (tree-trimming) work.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE Energy will not ask for personal or account information in an email, unless the customer contacted DTE first and DTE is clarifying the request.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/online-account/safety-and-security.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers pretend to be DTE employees to get into homes, often targeting senior citizens, new homeowners and people who live alone.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"People at the door claim to offer a DTE Electric or DTE Gas refund to get into the home.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers place sponsored ads in search engine listings when customers search for DTE's website or try to start service or pay a bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof caller ID to look like DTE and demand immediate payment or tell the customer to get a prepaid debit card.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Solar panel sellers claim to be associated with DTE. DTE does not sell solar panels or solar panel equipment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a call or visit (customer service)","value":"+1-800-477-4747","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric (DTE Electric, southeast Michigan) and natural gas (DTE Gas, Michigan) utility. Regulated by the Michigan Public Service Commission (MPSC), whose rules set automatic outage credits. On 2026-10-12 the DTE home page said website and app sign-in and payments were having technical issues.","warnings":[]},"service_outage":{"company":{"id":"dte-energy","name":"DTE Energy","sector":"utility","website":"https://www.dteenergy.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report the outage; MPSC outage credits are automatic. DTE pays damage claims it is responsible for, not storm food loss.","evidence":["outage dates and times","invoices","receipts","photos"],"steps":[{"do":"Report the outage online or by phone.","channel":{"id":"outage-report-online","type":"web_form","label":"Report an outage (Outage Center)","value":"https://outage.dteenergy.com/report-outage","purposes":["service_outage"],"source":"https://www.dteenergy.com/","last_verified":"2026-10-12"}},{"do":"Check that the automatic outage credit appears within 1-2 billing cycles (up to 90 days). Ask DTE if it does not.","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"do":"If you believe DTE caused property damage, submit the damage claim form with invoices, receipts and photos.","channel":{"id":"claims-form","type":"web_form","label":"Damage claim form (hosted on Smartsheet)","value":"https://app.smartsheet.com/b/form/87a711674dde4b57ae2b83ac7703b266","purposes":["service_outage"],"access":"open","notes":"Customer of record or property owner only. Include invoices, receipts and photos.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric emergency or power problem (downed line or outage), press 2","value":"+1-800-477-4747 ext. 2","purposes":["service_outage"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"gas-emergency-phone","type":"phone","label":"Gas Leak Hotline (call 911 first)","value":"+1-800-947-5000","hours":"24/7","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business assistance (855 DTE 4BIZ)","value":"+1-855-383-4249","hours":"Mon-Fri 8 a.m.-5 p.m.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage (Outage Center)","value":"https://outage.dteenergy.com/report-outage","purposes":["service_outage"],"source":"https://www.dteenergy.com/","last_verified":"2026-10-12"},{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"},{"id":"claims-form","type":"web_form","label":"Damage claim form (hosted on Smartsheet)","value":"https://app.smartsheet.com/b/form/87a711674dde4b57ae2b83ac7703b266","purposes":["service_outage"],"access":"open","notes":"Customer of record or property owner only. Include invoices, receipts and photos.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"}],"facts":[{"kind":"compensation","claim":"Customers with a qualifying outage between Oct. 1, 2025 and Sept. 30, 2026 receive a $42 bill credit; outages after Oct. 1, 2026 receive $44. Qualifying outages are more than 16 hours (event affecting 1% or less of customers), more than 48 hours (event affecting more than 1%), more than 96 hours in catastrophic conditions, or six outages in 12 months.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"},{"kind":"process","claim":"Outage credit eligibility is determined automatically with no request needed; the credit posts within 1-2 billing cycles or up to 90 days after the outage.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE is not responsible for hotel or lodging costs, food loss, or appliances damaged by voltage surges caused by storms or weather. Online damage claims get a decision within 30 days.","issues":["service_outage"],"source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/damages-claims.html","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Michigan Public Service Commission (MPSC).","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Michigan Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Payment Agreements are set up in the online account (sign-in required).","The Medical Certification Form must be completed in English by a physician or public health official."],"security":{"official_domains":["dteenergy.com"],"never_asks":[{"kind":"policy","claim":"DTE does not endorse or require a prepaid debit card for payment, and does not require a specific form of payment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not set unrealistic payment deadlines or threaten to disconnect power within a period of hours.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not collect cash or accept bill payments at homes or businesses, and its employees never deliver cash refunds or rebates to homes.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE will never come to a customer's home and ask to see the bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not charge for line clearance (tree-trimming) work.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE Energy will not ask for personal or account information in an email, unless the customer contacted DTE first and DTE is clarifying the request.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/online-account/safety-and-security.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers pretend to be DTE employees to get into homes, often targeting senior citizens, new homeowners and people who live alone.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"People at the door claim to offer a DTE Electric or DTE Gas refund to get into the home.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers place sponsored ads in search engine listings when customers search for DTE's website or try to start service or pay a bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof caller ID to look like DTE and demand immediate payment or tell the customer to get a prepaid debit card.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Solar panel sellers claim to be associated with DTE. DTE does not sell solar panels or solar panel equipment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a call or visit (customer service)","value":"+1-800-477-4747","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric (DTE Electric, southeast Michigan) and natural gas (DTE Gas, Michigan) utility. Regulated by the Michigan Public Service Commission (MPSC), whose rules set automatic outage credits. On 2026-10-12 the DTE home page said website and app sign-in and payments were having technical issues.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Residential assistance (press 2 for electric emergency or power problem)","value":"+1-800-477-4747","hours":"Mon-Fri 8 a.m.-5 p.m.","purposes":["billing_error","bill_increase","disconnection","service_outage","poor_service"],"source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"File a Complaint or a Compliment","value":"https://newlook.dteenergy.com/wps/wcm/connect/dte-web/quicklinks/file-compliant","purposes":["billing_error","poor_service","service_outage"],"notes":"Linked from the DTE Contact Us page; the complaint instructions did not render for automated review.","source":"https://www.dteenergy.com/us/en/quicklinks/contact-us.html","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Michigan Public Service Commission (MPSC).","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Michigan Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["dteenergy.com"],"never_asks":[{"kind":"policy","claim":"DTE does not endorse or require a prepaid debit card for payment, and does not require a specific form of payment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not set unrealistic payment deadlines or threaten to disconnect power within a period of hours.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not collect cash or accept bill payments at homes or businesses, and its employees never deliver cash refunds or rebates to homes.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE will never come to a customer's home and ask to see the bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE does not charge for line clearance (tree-trimming) work.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"DTE Energy will not ask for personal or account information in an email, unless the customer contacted DTE first and DTE is clarifying the request.","source":"https://www.dteenergy.com/us/en/residential/billing-and-payments/online-account/safety-and-security.html","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Scammers pretend to be DTE employees to get into homes, often targeting senior citizens, new homeowners and people who live alone.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"People at the door claim to offer a DTE Electric or DTE Gas refund to get into the home.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers place sponsored ads in search engine listings when customers search for DTE's website or try to start service or pay a bill.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers spoof caller ID to look like DTE and demand immediate payment or tell the customer to get a prepaid debit card.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"},{"kind":"policy","claim":"Solar panel sellers claim to be associated with DTE. DTE does not sell solar panels or solar panel equipment.","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report a suspected scam or verify a call or visit (customer service)","value":"+1-800-477-4747","source":"https://www.dteenergy.com/us/en/residential/emergency-and-safety/problems/energy-fraud-and-scams.html","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":29},"verified_from":{"page":29},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}