Disney Cruise Line: refund request

Collect

• cruise confirmation number
• proof and amount of payment
• cancellation or delay notice
• travel documents

Steps

1. To cancel, call Disney Cruise Line (or your travel agent if one booked the cruise). Note the fee tier for the date of the call.

   PhoneDisney Cruise Line reservations and cruise help (U.S. and Canada) +1-800-951-3532

2. If Disney cancelled or delayed the cruise more than three calendar days and you did not accept the alternative or the delayed cruise, email a refund or cruise credit request within 90 days of the original scheduled sail date, with the confirmation, proof of payment and the notice.

   EmailRefund or cruise credit requests after a Disney cancellation or 3-day delay (nonperformance) Caserequest@disneycruise.com

3. Return any travel documents, including airline tickets, so refund processing can begin.

4. If the nonperformance claim is denied or not resolved within 180 days, file with the FMC against the line's financial instrument.

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

5. Dispute the charge with your card issuer if the refund is owed and not paid.

More contacts for this issue

Facts you can cite

• Fee

  Terms & Conditions (Rev. August 2026), cruises of 1 to 5 nights, excluding suites and concierge: no fee 90 or more days before sailing; the deposit per guest at 89 to 45 days; 50% of the vacation price at 44 to 30 days; 75% at 29 to 15 days; 100% at 14 days or fewer. Cruises of 6 or more nights: no fee at 120 or more days; the deposit at 119 to 56 days; 50% at 55 to 30 days; 75% at 29 to 15 days; 100% at 14 days or fewer.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Fee

  Suites and concierge staterooms: the deposit is charged at 45 or more days (1 to 5 nights) or 56 or more days (6 or more nights) before sailing, then 50% at 44 or 55 to 30 days, 75% at 29 to 15 days, and 100% at 14 days or fewer. Restricted Inside, Outside and Verandah categories are nonrefundable and nontransferable from the time of payment.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Deadline

  If Disney Cruise Line cancels or delays a cruise more than three calendar days and you do not accept an alternative or the delayed cruise, request a refund or cruise credit by email to Caserequest@disneycruise.com within 90 days of the original scheduled sail date. For cancellations or delays before the cruise begins, Disney refunds monies paid without offset for its cancellation fees.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Policy

  Refunds of amounts paid, less cancellation fees and other amounts owed, are made promptly to the guest's credit card or through the travel agent; the page gives no number of days. Travel documents, including airline tickets, must be returned first. No refunds for interruption or cancellation after the vacation starts. Missing the deposit or final payment schedule cancels a pending reservation automatically.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Process

  46 CFR 540.9(f): for nonperformance, the passenger first makes a written refund request to the cruise line. If the claim is not resolved within 180 days (or the line's shorter stated period) after nonperformance, or is denied, the passenger may claim against the line's FMC financial instrument.

  Source: law.cornell.edu, verified 2026-10-13

• Policy

  Cruise Contract clause 12: suits must be brought in a court of competent jurisdiction in Brevard County, Florida, or the U.S. District Court, Middle District of Florida, Orlando Division. The contract has no arbitration clause, but guests waive class actions and must sue individually.

  Source: disneycruise.disney.go.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneDisney Cruise Line reservations and cruise help (U.S. and Canada) +1-800-951-3532

2. Written complaint

   FormEmail Disney Cruise Line (Help Center contact form)

3. Federal regulator

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

   For a refund Disney Cruise Line owes after it cancelled a cruise or delayed it more than 3 calendar days (nonperformance).

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund Disney Cruise Line owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

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