Disney Cruise Line

Get help with (4)

• Refund requestIf you cancel, the fee depends on cruise length, stateroom type and days before sailing; restricted fares are nonrefundable. If Disney cancels or delays the cruise more than 3 days, email Caserequest@disneycruise.com within 90 days of the original sail date.
• Travel credit or voucher problemAfter a Disney cancellation or a delay of more than 3 days, you choose a refund or a cruise credit; request either within 90 days of the original sail date.
• Reservation not honoredThe Cruise Contract lets Disney change the route or substitute the ship; if it cancels before you board, it owes a refund of money or fares paid.
• Disability assistance problemTell Disney Cruise Line about disability or medical needs in advance through Special Services; the published form asks for at least 60 days' notice.

Contacts (7)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneDisney Cruise Line reservations and cruise help (U.S. and Canada) +1-800-951-3532

2. Written complaint

   FormEmail Disney Cruise Line (Help Center contact form)

3. Federal regulator

   RegulatorFederal Maritime Commission, Office of Consumer Affairs and Dispute Resolution Services +1-202-523-5807

   For a refund Disney Cruise Line owes after it cancelled a cruise or delayed it more than 3 calendar days (nonperformance).

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund Disney Cruise Line owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Known blockers

Scam warnings

More facts

• Deadline

  Cruise Contract clause 10: for injury, illness or death, written notice must be delivered within six (6) months from the day of the event, suit filed within one (1) year, and process served within 120 days after filing.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Deadline

  Cruise Contract clause 11: for loss of or damage to property, written notice must be delivered within thirty (30) days after the end of the voyage, and suit filed within one year after the voyage ends, with service within 120 days after filing.

  Source: disneycruise.disney.go.com, verified 2026-10-13

• Limit

  Cruise Contract clause 16: liability for guest property is limited to $300 per guest per voyage, unless a higher value is declared in writing before embarkation and 5% of the excess is paid; liability then does not exceed $5,000.

  Source: disneycruise.disney.go.com, verified 2026-10-13

Verification notes

Checked on 2026-10-13 against the U.S. Terms & Conditions (Rev. August 2026) and the U.S. Cruise Contract (Version #16). The Terms & Conditions page is the one the FMC lists as Disney Cruise Line's nonperformance refund policy. If the two conflict, the Cruise Contract controls. The Special Services form found is dated 2015.