Consolidated Edison Company of New York: outage credit
Report the outage, then claim reimbursement for spoiled food and medicine within 30 days if the outage was a Con Edison distribution failure over 12 hours.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 56 sources are the organization's own pages or government sites.
Collect
- outage dates and times
- itemized list of spoiled food
- receipts or photos for food over $280
- pharmacy receipts for medicine
Steps
Report the outage and note the start and end times.
Within 30 days of the outage, file the residential spoilage claim online with an itemized list and proof.
If you use a PDF form, email or mail it to the Claims Department.
More contacts for this issue
Facts you can cite
- Compensation
Con Edison reimburses residential customers for food spoilage up to a $655 maximum, plus prescription medicine outside that cap, when an outage in its local distribution system lasted more than 12 hours within a 24-hour period. Outages caused by storms or other conditions beyond its control are not paid.
Source: coned.com, verified 2026-10-12
- Deadline
Spoilage claims must be filed within 30 days of the date of the power outage. Review takes approximately 30 days.
Source: coned.com, verified 2026-10-12
- Process
Food claims up to $280 need only an itemized list; claims from $280 to $655 also need proof such as receipts or photos. Medicine needs a pharmacy receipt showing the medicine, amount paid, date and days of supply.
Source: coned.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneCustomer service, billing assistance, and gas and electric emergencies (1-800-75-CONED) +1-800-752-6633Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York State Public Service Commission / Department of Public Service. DPS asks customers to contact the utility first. With a final termination notice, call the DPS shut-off hotline instead of using the online form.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).New York Attorney General.
Watch out
- Payment agreements, payment extensions and life-support registration online need a My Account sign-in.
- Medical certification must come from a medical doctor, nurse practitioner, physician assistant or local board of health official.
- DPS says not to use its online complaint form after a final disconnection notice; call the hotline.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Consolidated Edison Company of New York service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin