Escalate Anything

Consolidated Edison Company of New York: disconnection notice

Call Con Edison at once for a payment agreement; HEFPA requires a written final notice and a 15-day wait, and gives medical, cold-weather and heat protections.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 56 sources are the organization's own pages or government sites.

All Consolidated Edison Company of New York contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Call the credit notice line and ask for a payment agreement you can afford, or enroll online.

    PhoneDisconnected service or credit notice +1-877-262-6633

  2. If anyone in the home has a serious medical condition or uses life-support equipment, submit a medical certification.

    EmailLife-support equipment and medical emergency certification lifesupportequipment@coned.com

  3. Apply for the Energy Affordability Program or HEAP, or submit the financial statement form for special payment terms.

    FormPayment plans and assistance (Energy Affordability Program, financial statement form, budget billing)

  4. If you cannot reach an agreement, call the DPS emergency shut-off hotline before the shutoff date.

More contacts for this issue

PhoneCustomer service, billing assistance, and gas and electric emergencies (1-800-75-CONED) +1-800-752-6633
OnlinePayment agreement enrollment in My Account Sign-in required
PhoneLife-support equipment and medical emergency line +1-877-582-6633
PhoneSenior Direct (CONCERN program sign-up) +1-800-404-9097

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service, billing assistance, and gas and electric emergencies (1-800-75-CONED) +1-800-752-6633

  2. Supervisor

    Ask the representative for a supervisor. Write down the name and reference number.

  3. Written complaint

    FormEmail contact form on the Contact Us page

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York State Public Service Commission / Department of Public Service. DPS asks customers to contact the utility first. With a final termination notice, call the DPS shut-off hotline instead of using the online form.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    New York Attorney General.

Watch out

  • Payment agreements, payment extensions and life-support registration online need a My Account sign-in.
  • Medical certification must come from a medical doctor, nurse practitioner, physician assistant or local board of health official.
  • DPS says not to use its online complaint form after a final disconnection notice; call the hotline.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Consolidated Edison Company of New York says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin

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