BECU
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.
Get help with (4)
- Unauthorized chargeCall member support (or the after-hours card line), then sign the Written Statement of Unauthorized Debit.
- Dispute with a merchant through the bankCall member support or send a secure message (not for ACH disputes), and use the disputes forms.
- Fraud or scamCall member support if you lost money or shared information; report suspicious messages to phishing@becu.org.
- Payment plan or bill assistanceCall Member Assistance for hardship payment relief on a loan or credit card.
Contacts (12)
Phone
- Member Support (US and Canada); 24/7 telephone banking; lost or stolen cards and fraudulent charges during business hours Account holder only
Hours: Mon-Fri 7 a.m.-7 p.m. PT; Sat 9 a.m.-1 p.m. PT (telephone banking 24/7)
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank, Fee reversal, Account frozen or closed, Account access, Poor service or broken promise
Source: becu.org, verified 2026-10-13
- Member Support (local number) Account holder only
Hours: Mon-Fri 7 a.m.-7 p.m. PT; Sat 9 a.m.-1 p.m. PT
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank, Poor service or broken promise
Source: becu.org, verified 2026-10-13
- Lost or stolen BECU debit card and fraudulent charges - after hours (inside U.S.) Account holder only
Hours: Mon-Fri 7 p.m.-7 a.m. PT; Sat after 1 p.m.; Sun all day
Use for: Unauthorized charge, Fraud or scam
Source: becu.org, verified 2026-10-13
- Lost or stolen BECU debit card - after hours, collect from outside the U.S. Account holder only
Hours: Mon-Fri 7 p.m.-7 a.m. PT; Sat after 1 p.m.; Sun all day
Use for: Unauthorized charge, Fraud or scam
Source: becu.org, verified 2026-10-13
- Lost or stolen BECU credit card and fraudulent charges - after hours Account holder only
Hours: Mon-Fri 7 p.m.-7 a.m. PT; Sat after 1 p.m.; Sun all day
Use for: Unauthorized charge, Fraud or scam
Source: becu.org, verified 2026-10-13
- Credit card TTY Account holder only
Hours: 24/7
Use for: Unauthorized charge, Fraud or scam, Disability assistance problem
Source: becu.org, verified 2026-10-13
- Business Member Support Account holder only
Hours: Mon-Fri 7 a.m.-7 p.m. PT; Sat 9 a.m.-1 p.m. PT
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank
Source: becu.org, verified 2026-10-13
- Member Assistance (hardship payment relief on loans and credit cards) Account holder only
Use for: Payment plan or bill assistance
Source: becu.org, verified 2026-10-13
Chat
- BECU Messenger (secure messaging) Sign-in required
Hours: Mon-Fri 7 a.m.-7 p.m.; Sat-Sun 9 a.m.-6 p.m. PT
BECU says ACH disputes are not supported in Messenger.
Use for: Dispute with a merchant through the bank, Unauthorized charge, Poor service or broken promise
Source: becu.org, verified 2026-10-13
Online forms
- Disputes and fraud forms (Written Statement of Unauthorized Debit, Affidavit of Forgery or Fraudulent Use, ID Theft Affidavit)
Many forms can be signed online through DocuSign; printed forms can be taken to a BECU location or mailed. The page lists no deadlines.
Use for: Unauthorized charge, Dispute with a merchant through the bank, Fraud or scam, Identity theft
Source: becu.org, verified 2026-10-13
- Report suspicious emails, texts or calls to the BECU security team (no-reply)
Use for: Fraud or scam
Source: becu.org, verified 2026-10-13
- Other loan payments and correspondenceBECU, P.O. Box 97050, Seattle, WA 98124-9750
Use for: Poor service or broken promise
Source: becu.org, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneMember Support (US and Canada); 24/7 telephone banking; lost or stolen cards and fraudulent charges during business hours +1-800-233-2328 Account holder onlyWritten complaint
BECU lists no complaint address; it points to member consultants and a suggestion form. Secure messages create a written record.
Federal regulator
Federal regulator
State agencies for this sector: your state’s financial regulator. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).
Known blockers
- Phone lines verify the member.
- Messenger and many forms need a BECU online banking sign-in or a signature.
Scam warnings
Official domains
becu.org
Real links and emails from BECU end in one of these.
BECU will never ask you for
BECU will never call, email or text you asking for a one-time passcode, your account password, your debit card number or any other sensitive information.
Source: becu.org, verified 2026-10-13
Known scams
BECU warns of a scam that recruits members to open accounts, deposit checks or send money for someone else, and says that if anyone asks to use your account for their purposes, it is likely a scam.
Source: becu.org, verified 2026-10-13
Report phishing
- Report suspicious emails, texts or calls to the BECU security team
BECU says this mailbox is no-reply and is used to monitor trends; do not send confidential information. If you lost money or shared account details, call member support.
Use for: Fraud or scam
Source: becu.org, verified 2026-10-13
For the whole industry, read Credit unions — how complaints work.
Verification notes
BECU is a federally insured credit union (NCUA). Hours are Pacific Time. TTY users can dial 711 during business hours to reach member support.
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