AT&T: outage credit

AT&T Guarantee gives an automatic one-day credit for a qualifying network interruption. Ask customer care if it does not appear.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 98% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 98% of 50 sources are the organization's own pages or government sites.

All AT&T contacts Open in the interactive directory JSON

Collect

outage date
start and end time
location
account number

Steps

Check the bill for the automatic AT&T Guarantee credit after a qualifying outage.
If no credit appears, call customer care, describe the outage and ask for the credit.
PhoneAT&T Mobility (wireless) customer care +1-800-331-0500
If refused, file a Notice of Dispute, then an FCC complaint.
FormNotice of Dispute (online)

More contacts for this issue

PhoneInternet, TV or landline customer care (AT&T Fiber and AT&T Internet) +1-800-288-2020

MailNotice of Dispute (mail the signed PDF form) AT&T Legal Department - Notice of Dispute, 208 S. Akard, Office

Facts you can cite

Compensation
AT&T says that if there is ever a qualifying network interruption, you are automatically credited for a full day of service (AT&T Guarantee). Qualification rules are in the AT&T Guarantee terms.
Source: att.com, verified 2026-10-12

Rules in force

FCC informal complaints against common carriers
47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneAT&T Mobility (wireless) customer care +1-800-331-0500
Retention team
PhoneAT&T Mobility (wireless) customer care +1-800-331-0500
Ask for a loyalty expert.
Written complaint
FormNotice of Dispute (online)
Formal written dispute under the Consumer Service Agreement. AT&T has 60 days to resolve it.
Federal regulator
RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arbitration
60 days after AT&T receives a complete Notice of Dispute: small claims court or JAMS arbitration.

Watch out

Number Transfer PIN can be requested only by users with primary online access, or by dialing *PORT with the account passcode.
Billing center tools ("See what changed") need sign-in.
A Customer Privacy Waiver (Account Authorization form) is required before AT&T discusses a dispute with anyone other than the account holder, including an agent or attorney.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My AT&T service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin