Atmos Energy Corporation: disconnection notice

Collect

• termination notice
• account balance
• assistance agency application or pledge

Steps

1. Before the termination date, set up an installment plan in the Account Center (Payment Assistance tab) or by phone. There is no fee.

   OnlineAccount Center (installment plan under the Payment Assistance tab, Budget Billing, balance check) Sign-in required

2. Pay so the payment posts by the workday before the scheduled termination date.

3. Apply for help through your state's assistance agency or call 211.

   FormBill payment assistance (installment plans, state programs, LIHEAP links)

4. If Atmos Energy refuses a plan the state rules require, contact your state's commission before the termination date.

More contacts for this issue

Facts you can cite

• Deadline

  Atmos Energy will not terminate service on the date on the notice if the payment is posted by the workday before the scheduled termination date.

  Source: atmosenergy.com, verified 2026-10-13

• Fee

  After a disconnection for nonpayment, the customer may have to pay the entire balance, a reconnection fee, a returned check fee and a new or increased deposit before service is restored. Atmos Energy gives the amounts at 888-286-6700.

  Source: atmosenergy.com, verified 2026-10-13

• Policy

  Kansas Cold Weather Rule (November 1 through March 31, residential customers of KCC-regulated electric, natural gas and water utilities): no disconnection when the temperature is forecast to drop below 35 degrees Fahrenheit. The KCC Cold Weather Rule page says within the following 48-hour period; the KCC FAQ page says 24-hour period.

  Source: kcc.ks.gov, verified 2026-10-13

• Policy

  Kansas Cold Weather Rule payment plan: pay 1/12 of the overdue amount plus 1/12 of the current bill, plus disconnection and reconnection fees and any applicable deposit, then the rest in equal payments over 11 months.

  Source: kcc.ks.gov, verified 2026-10-13

• Policy

  Texas: Railroad Commission rule 16 TAC 7.460 suspends gas utility disconnections during an extreme weather emergency. Amendments effective December 5, 2023 added a civil penalty table for disconnecting residential customers during such an emergency.

  Source: rrc.texas.gov, verified 2026-10-13

• Deadline

  Texas: gas bills are due no later than 15 days from the bill date. The RRC says to contact the utility for payment arrangements before the bill is due or before service is shut off, and to pay arrangements on time.

  Source: rrc.texas.gov, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Support Center (all states) +1-888-286-6700

2. Supervisor

   Ask the Customer Support Associate for a supervisor. Write down the name and reference number.

3. Written complaint

   FormCompliments and complaints form

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   The commission in your state (see notes). Texas: inside city limits, complain to the city; outside city limits, Railroad Commission of Texas Gas Services Department, 512-463-7164, toll 877-228-5740, gascomplaints@rrc.texas.gov. The RRC encourages customers to complain to the utility first. Virginia: payment plan disputes can be filed with the State Corporation Commission.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   The attorney general of your state.

Watch out

Related

• Disconnection notice at other companies
• Electric and gas utilities — how complaints work
• Atmos Energy Corporation: billing error
• Atmos Energy Corporation: payment plan or bill assistance
• Atmos Energy Corporation: damage caused by the company