Atmos Energy Corporation

Get help with (4)

• Billing errorAsk Atmos Energy for a re-read or bill review, put the complaint in writing, then go to your state's commission (in Texas, the city or the Railroad Commission).
• Disconnection noticeSet up an installment plan before the termination date. Kansas and Texas have winter weather protections; rules differ by state.
• Payment plan or bill assistanceAtmos Energy offers fee-free installment plans and Budget Billing; bill help comes from state agencies and Sharing the Warmth through local agencies.
• Damage caused by the companyIf you think Atmos Energy caused damage or injury, file a claim with the signed form and supporting documents; a licensed adjuster then contacts you.

Contacts (12)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer Support Center (all states) +1-888-286-6700

2. Supervisor

   Ask the Customer Support Associate for a supervisor. Write down the name and reference number.

3. Written complaint

   FormCompliments and complaints form

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   The commission in your state (see notes). Texas: inside city limits, complain to the city; outside city limits, Railroad Commission of Texas Gas Services Department, 512-463-7164, toll 877-228-5740, gascomplaints@rrc.texas.gov. The RRC encourages customers to complain to the utility first. Virginia: payment plan disputes can be filed with the State Corporation Commission.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   The attorney general of your state.

Known blockers

Scam warnings

Verification notes

Natural gas distribution utility in eight states: Colorado, Kansas, Kentucky, Louisiana, Mississippi, Tennessee, Texas and Virginia. One customer service number serves all states. Each state has its own regulator and rules: Colorado Public Utilities Commission, Kansas Corporation Commission, Kentucky Public Service Commission, Louisiana Public Service Commission, Mississippi Public Service Commission, Tennessee Public Utility Commission, Virginia State Corporation Commission, and in Texas the Railroad Commission of Texas (RRC), which regulates gas utilities there (not the Public Utility Commission of Texas). In Texas, customers inside city limits complain to their city; the RRC has original jurisdiction outside city limits. Disconnection protections differ by state; the facts below say which state each covers.