Apple: refund request

Collect

• order number or receipt
• date you received the product
• Apple receipt email for digital purchases

Steps

1. For hardware, return it within 14 days of receipt with the receipt, in original condition with all parts and packaging, at an Apple Store. The Returns & Refunds page explains returns of online orders.

   OnlineApple Store returns and refunds

2. For an app, in-app purchase or subscription billed by Apple, sign in to reportaproblem.apple.com, choose "I'd like to", then "Request a refund", pick a reason and the item, and submit.

   OnlineReport a Problem (refunds for App Store, iTunes, Apple Books and Apple subscriptions) Sign-in required

3. Wait 24 to 48 hours for a decision on a Report a Problem request.

4. If Apple refuses or does not pay, call Apple, then dispute the charge with your card issuer.

   PhoneApple Support (United States), including AppleCare +1-800-275-2273

More contacts for this issue

Facts you can cite

• Deadline

  Apple accepts returns of products bought from Apple within 14 days of the date you receive the product, with a receipt and the product in original condition.

  Source: apple.com, verified 2026-10-12

• Process

  Approved returns or exchanges are issued within 10 business days; cash or cash-equivalent returns over $750 are refunded by check mailed within 10 business days.

  Source: apple.com, verified 2026-10-12

• Policy

  If Apple reduces its price within 14 calendar days of the date you receive the product, you can ask an Apple Store or 1-800-MY-APPLE for a refund or credit of the difference; limited-time sales events such as Black Friday are excluded, and the limit is 10 units.

  Source: apple.com, verified 2026-10-12

• Process

  After a Report a Problem refund request, Apple says to wait 24 to 48 hours for an update.

  Source: support.apple.com, verified 2026-10-12

Rules in force

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   ChatGet Support (chat, call back or repair booking by product or topic)

2. Supervisor

   PhoneApple Support (United States), including AppleCare +1-800-275-2273

3. Written complaint

   MailApple corporate address Apple, One Apple Park Way, Cupertino, CA 95014

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Watch out

Related

• Refund request at other companies
• How Apple complaints actually go (dossier, checked 2026-10-12)
• Retail and online shopping — how complaints work
• Apple: cancellation problem
• Apple: warranty claim
• Apple: unauthorized charge