Allegiant Air

Get help with (9)

• Flight cancelled or significantly changedDecline the rebooking and any voucher to get a full refund, including taxes and ancillary fees, to the original form of payment.
• Long delayFor a controllable delay of 3+ hours, ask for a meal voucher; for an overnight delay, a hotel or reimbursement. Weather delays get no expenses.
• Delayed bagComplete a Mishandled Baggage Report at the airport within 12 hours of arrival, then mail or email receipts to System Baggage Services.
• Lost bagFile the Mishandled Baggage Report quickly, return the claim form by its stated date, and check the $4,700 limit.
• Damaged bagReport damage within 12 hours of arrival (24 hours for missing contents; 72 hours for mobility devices).
• Bumped or denied boardingIf bumped involuntarily, ask for the written notice and compensation under Contract of Carriage Art. 105.
• Paid extra and did not get itDeclining rebooking after a controllable disruption refunds ancillary fees too; a lost or significantly delayed bag refunds the bag fee after a Mishandled Bag Report.
• Disability assistance problemCall Customer Care and ask for a Complaint Resolution Official (CRO), available 24/7.
• Travel credit or voucher problemTravel credit must be used within one year of the original reservation and cannot be extended.

Contacts (6)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneAllegiant Reservations Center / Customer Care +1-702-505-8888

2. Written complaint

   FormCustomer Request For Assistance form ("Email Us")

3. Federal regulator

   RegulatorU.S. Department of Transportation, Office of Aviation Consumer Protection +1-800-778-4838

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a refund Allegiant owes but has not paid.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Known blockers

Scam warnings

More facts

• Deadline

  Allegiant's reservations page says "Eligible refunds will be issued to the original form of payment within 5 to 7 days."

  Source: allegiantair.com, verified 2026-10-12

Verification notes

Contract of Carriage effective on and after July 21, 2026. Allegiant completed its acquisition of Sun Country Airlines on May 13, 2026 (stories.suncountry.com/merger-faqs; DOT interim approval April 15, 2026 per newsroom.allegiantair.com). The two airlines keep operating separately, with separate websites and loyalty programs, until they receive a single FAA operating certificate. Sun Country has its own file (sun-country-airlines).