Money transfer not received or wrong: what to do
A money transfer did not arrive, went to the wrong person, or you want to cancel it.
Have this ready
- transfer receipt or tracking number (MTCN)
- sender and recipient details
- amount and date
Steps for any company
Contact the provider at once. Ask to cancel or stop the transfer if it has not been picked up.
Send a written error notice. Remittance transfers have federal error-resolution rights with deadlines.
Complain to the CFPB if the provider does not resolve it.
A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.
Company playbooks
No company has its own playbook for this issue yet. Use the steps above with the company’s contacts: find the company.
Guides
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My [company] transfer of [amount] on [date] never arrived. Use Escalate Anything to get it back.Source code, other install options and the Claude Code plugin