Price dropped after purchase: what to do

Have this ready

• receipt or order confirmation
• the lower price (screenshot with date)
• the seller's price policy

Steps for any company

1. Check the seller's price adjustment window and exclusions.

2. Ask for the difference through the seller's price adjustment channel within the window.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks (4)

• IKEAIKEA Family members get 90-Day Price Protection if the card was scanned (in store) or they were signed in (online).
• Kohl'sKohl's adjusts the price if the item's sale or regular price is now lower than what you paid in the prior two weeks; bring the original dated receipt. Kohl's Cash cannot be used on a price adjustment.
• Macy'sIf a Macy's advertised price drops within 10 days of your order date, ask for the difference; marketplace and Direct from Vendor items are excluded, and Macy's accepts requests only directly from the customer.
• NordstromAsk within 10 days of purchase or shipment when Nordstrom lowers the price of a full-price item; no competitor price matching.

Guides

• Retail and online shopping — how complaints work
• Hotels and vacation rentals — how complaints work
• Online travel agencies — how complaints work