Poor service or broken promise: what to do

Service did not meet what the company promised, or a representative promised something that did not happen.

Have this ready

dates
names
reference numbers
transcripts or emails with the promise

Steps for any company

Write a dated timeline of what was promised and what happened.
Ask for a specific remedy (credit, refund, repair) through a written channel.
Escalate to an executive or written complaint channel. Attach the timeline.

A company playbook below replaces these generic steps with the company’s own forms, phone numbers and deadlines.

Company playbooks

No company has its own playbook for this issue yet. Use the steps above with the company’s contacts: find the company.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

[company] promised [what] on [date] and did not deliver. Use Escalate Anything to hold them to it.

Source code, other install options and the Claude Code plugin