Vrbo
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 87% of 15 sources are the organization's own pages or government sites.
Get help with (4)
- Reservation not honoredAsk the host, then Vrbo support; notify Vrbo within 30 business days for a VrboCare reimbursement.
- Refund requestEach listing has a cancellation policy; cancel before 11:59 p.m. property time on the last day of the refund window.
- Deposit not returnedA refundable damage deposit returns automatically within 7 or 14 days of checkout unless the host files a claim; contact support after 14 days.
- Damage charge after a rental or stayHosts have 14 days after checkout to file a damage deposit claim, limited to the deposit amount and one claim.
Contacts (4)
Phone
- Vrbo traveler customer support (US, English and Spanish)
Hours: 24/7
From outside the US the help center lists +1-512-782-0805.
Use for: Reservation not honored, Refund request, Damage charge after a rental or stay, Deposit not returned
Source: vrbo.com, verified 2026-10-12
Online tools and accounts
- Vrbo customer service (chat; routes you to the right agent and number)
Hours: 24/7
Use for: Reservation not honored, Refund request, Damage charge after a rental or stay, Deposit not returned
Source: vrbo.com, verified 2026-10-12
- Vrbo Customer Support mailing address (guest Terms of Service)Vrbo Customer Support, 11920 Alterra Pkwy, Austin, TX 78758
Use for: Refund request, Damage charge after a rental or stay, Deposit not returned
Source: vrbo.com, verified 2026-10-12
- Notice of Dispute (certified mail, before arbitration)Legal Department/Dispute Resolution Provision, Expedia, Inc., 1111 Expedia Group Way West, Seattle, WA, 98119
Shown in a version of the guest Terms of Service and in the host terms; check the current terms before sending.
Source: vrbo.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Message the host first; Vrbo expects you to ask the host for a refund before asking Vrbo.
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
MailNotice of Dispute (certified mail, before arbitration) Legal Department/Dispute Resolution Provision, Expedia, Inc., 1111 Expedia Group Way West, Seattle, WA, 98119Notice of Dispute, 60 days, then individual AAA arbitration.
Known blockers
- vrbo.com returns HTTP 429 to automated fetches.
- Vrbo expects guests to ask the host for a refund before asking Vrbo.
Scam warnings
Official domains
vrbo.com
Real links and emails from Vrbo end in one of these.
Vrbo will never ask you for
Vrbo says it will never ask you to make a payment outside of its secure system.
Source: help.vrbo.com, verified 2026-10-12
Known scams
Vrbo says some scammers send fake emails that imitate its platform brands to get travelers to pay for a rental outside the secure payment system.
Source: help.vrbo.com, verified 2026-10-12
The BBB reports scammers posing as owners of rentals on sites such as Vrbo and Airbnb who offer a discount for paying directly by Venmo or Cash App, then stop responding after the deposit is sent.
Source: bbb.org, verified 2026-10-12
The BBB reports hosts on Airbnb or Vrbo who move the booking to their own website; later the site disappears or the trip is cancelled at the last minute with no refund.
Source: bbb.org, verified 2026-10-12
For the whole industry, read Hotels and vacation rentals — how complaints work.
Verification notes
Vrbo is Expedia Group's vacation rental platform; each stay is with an independent host. The Book with Confidence Guarantee is now called VrboCare in Vrbo's terms. Vrbo warns that fake Vrbo phone numbers circulate in search ads. Values come from vrbo.com pages as shown in official-domain search results; vrbo.com returned HTTP 429 to direct fetches.
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1. Set it up (needs uv):
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