Escalate Anything

UPS (United Parcel Service): lost package

Search the delivery area, then open a missing-package claim within 30 days of the expected delivery date (60 days is the outer limit). If you bought the item, ask the seller too.

BCredibility B · last verified 2026-10-12 · dossier 2026-10-12 · 98% official or government sources · 3 from search snippets or archives
What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 98% of 40 sources are the organization's own pages or government sites; 3 value(s) were read from a search snippet or an archive copy.

All UPS (United Parcel Service) contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Check exterior doors, porches, back patios and garages, and ask anyone who may have picked it up, such as a neighbor. Check the delivery photo in UPS My Choice if you have it.

    OnlineUPS My Choice (delivery alerts, photos, delivery changes) Sign-in required

  2. If you bought the item, ask the seller to file the claim or resend. The shipper may have blocked recipients from filing.

  3. Open a missing-package claim, as a guest if you are the recipient. UPS encourages doing this within 30 days of the expected delivery date.

    FormFile a claim as a guest (recipients and third-party shippers)

  4. Upload invoices and a specific description (brand, size, color, quantity, serial numbers) in the Claims Dashboard.

    OnlineStart a claim from the UPS Claims Dashboard (signed in) Sign-in required

  5. If neither UPS nor the seller pays, dispute the charge with your card issuer.

More contacts for this issue

PhoneUPS Customer Service +1-800-742-5877
ChatUPS Help and Support Center with the UPS Assistant (AI virtual assistant)
OnlineFile a UPS Claim (overview, deadlines, FAQ)
OnlineSupporting documents required for UPS claims
FormThe UPS Store Pack & Ship Guarantee claim (store-packed UPS shipments only)

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneUPS Customer Service +1-800-742-5877

  2. Written complaint

    FormFile a claim as a guest (recipients and third-party shippers)

    Claim with UPS within 60 days of the scheduled delivery. Recipients can file as a guest unless the shipper restricts it; then the shipper must file.

  3. Card or bank dispute

    Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

    Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

    Dispute with the seller who shipped the item.

State agencies for this sector: your state’s attorney general. Find yours in the list of state agencies, or as JSON in states/<code>.json (for example states/ny.json).

Watch out

  • The UPS Tariff/Terms and Conditions of Service and the UPS arbitration terms are PDFs that download instead of opening; the default liability limit and arbitration notice method are not recorded.
  • If the shipper restricts its account, the recipient cannot file a claim; the shipper must file it.
  • Uploading claim documents and receiving payment by EFT need the claimant's own UPS sign-in or bank details.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My UPS (United Parcel Service) package shows delivered but never arrived. Use Escalate Anything to get a refund or a replacement.

Source code, other install options and the Claude Code plugin

Related