Truist
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 19 sources are the organization's own pages or government sites.
Get help with (4)
- Fraud or scamCall 844-4TRUIST (option 1, then 4) any time, or file a debit card claim online.
- Unauthorized chargeReport by phone (24/7) or online for debit cards.
- Billing errorWrite to Truist Bank Card Services within 60 days of the statement.
- Fee reversalTruist One Checking has no overdraft fees; ask for a reversal on other accounts.
Contacts (9)
Phone
- Customer service, credit and debit cards (844-4TRUIST) Account holder only
Hours: Mon-Fri 8 AM-8 PM EST, Sat 8 AM-5 PM EST, Sun automated only; fraud reporting 24/7
To report fraud (24/7), select option 1, then option 4. Spanish is option 9.
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank, Billing error, Fee reversal, Account frozen or closed
Source: truist.com, verified 2026-10-12
- Customer service and fraud from outside the U.S. Account holder only
Use for: Fraud or scam, Unauthorized charge
Source: truist.com, verified 2026-10-12
- Fraud claims for all other products, and disagreeing with a claim decision Account holder only
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank
Source: truist.com, verified 2026-10-12
- ACH and wire fraud claims Account holder only
Hours: Mon-Fri 7 a.m.-7 p.m. ET (options 3, 3, 3)
Use for: Fraud or scam, Unauthorized charge
Source: truist.com, verified 2026-10-12
Online forms
- Give feedback (Truist's online feedback form)
Use for: Poor service or broken promise, Fee reversal
Source: truist.com, verified 2026-10-12
Online tools and accounts
- File a debit card fraud claim online Sign-in required
Log in to file a debit card claim. Track debit and ATM claims in the Dispute Tracker in online banking or the mobile app.
Use for: Fraud or scam, Unauthorized charge, Dispute with a merchant through the bank
Source: truist.com, verified 2026-10-12
- Report phishing, smishing or vishing messages
Use for: Fraud or scam
Source: truist.com, verified 2026-10-12
- Credit card billing errors (Your Billing Rights address)Truist Bank Card Services, P.O. Box 200, Wilson, NC 27893
Use for: Billing error, Dispute with a merchant through the bank
Source: files.consumerfinance.gov, verified 2026-10-12
- Notice of Pre-Arbitration Dispute, or arbitration opt-out (credit cards)Truist Bank Legal Department, Mail Code 306-40-01-15, 1001 Semmes Avenue, Richmond, VA 23224
Mark it "Attn - Notice of Pre-Arbitration Dispute" or "Attn - Arbitration Opt Out". Opt-out must be sent by certified or overnight mail, return receipt requested, and received within 30 days of opening the account.
Source: files.consumerfinance.gov, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailCredit card billing errors (Your Billing Rights address) Truist Bank Card Services, P.O. Box 200, Wilson, NC 27893For card billing errors write within 60 days. Truist publishes no complaint mailing address; the feedback form is the closest written channel.
Federal regulator
State agency
Your state’s financial regulator. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
MailNotice of Pre-Arbitration Dispute, or arbitration opt-out (credit cards) Truist Bank Legal Department, Mail Code 306-40-01-15, 1001 Semmes Avenue, Richmond, VA 23224Card agreement requires a written Notice of Pre-Arbitration Dispute and an informal conference before JAMS arbitration; small claims court is excluded.
Known blockers
- Debit card claims online need sign-in; phone lines verify the account holder.
- Truist does not publish a complaint mailing address or executive office.
Scam warnings
Official domains
truist.com
Real links and emails from Truist end in one of these.
Truist will never ask you for
Truist will not email, text or call to ask you to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, or credit or debit card numbers.
Source: truist.com, verified 2026-10-12
Truist will not use scare tactics, threats or high-pressure language to get you to act quickly.
Source: truist.com, verified 2026-10-12
Truist and its investment professionals never give investment advice or solicit investments on social media or messaging platforms.
Source: truist.com, verified 2026-10-12
Known scams
Scammers pretend to be Truist or a bank employee in emails, social media messages, texts, phone calls and voicemails to get access to your device, your data or your money. Truist says not to call back the number they give or the number they called from.
Source: truist.com, verified 2026-10-12
Report phishing
- Forward suspicious emails, phone numbers, or screenshots of texts or social media messages that claim to be Truist
Use for: Fraud or scam
Source: truist.com, verified 2026-10-12
For the whole industry, read Banks and card issuers — how complaints work.
Verification notes
Truist Bank is a state-chartered bank that is not a Federal Reserve member; its primary federal regulator is the FDIC. Truist lists separate mortgage service numbers for SunTrust-originated and BB&T-originated loans (legacy brands).
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Truist: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin