Temu: refund request
Most items can be returned within 90 days of purchase; the first return per order ships free.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 97% of 35 sources are the organization's own pages or government sites.
Collect
- order number
- return request confirmation
- drop-off receipt
Steps
Start a return from the order in the support center. Choose refund to the original payment method if you do not want Temu credit.
Send the package back within 14 days after you submit the return request.
If the refund does not post, contact the support center, then dispute the charge with your card issuer.
More contacts for this issue
Facts you can cite
- Deadline
Most items can be returned within 90 days of purchase; electronics may have a 45-, 60- or 90-day window depending on the seller. You must send the package within 14 days after submitting the return request.
Source: temu.com, verified 2026-10-12
- Fee
The first return of one or more items in each order ships free; for the second and later returns from the same order, $7.99 plus tax is deducted from the refund.
Source: temu.com, verified 2026-10-12
- Process
Depending on the bank, refunds to the original payment method can take 5-14 business days (up to 30 days) to post; Temu credit refunds are faster but generally cannot be reversed or cashed out.
Source: temu.com, verified 2026-10-12
- Process
Temu's terms (last updated November 7, 2025) require an informal dispute notice by email to dispute@temu.com or by mail to Whaleco Inc. before arbitration.
Source: temu.com, verified 2026-10-12
- Deadline
You may opt out of Temu's arbitration agreement within thirty (30) days after first becoming subject to it, by notice to the Whaleco Inc. Boston address.
Source: temu.com, verified 2026-10-12
Rules in force
- FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)16 CFR part 464 (90 FR 2066, January 10, 2025)
Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.
Source: ecfr.gov, verified 2026-10-12
1 citable point
- Policy
A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.
Source: ecfr.gov, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public complaint
RegulatorBetter Business Bureau
Watch out
- Support center contact, returns and refunds need the Temu account holder's sign-in.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Temu owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.Source code, other install options and the Claude Code plugin