TD Bank
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.
Get help with (4)
- Unauthorized chargeCall the 24/7 line for the card type, and lock the card in online banking.
- Fraud or scamCall the fraud line (24/7) or report in person at a store.
- Billing errorWrite to TD's billing rights address within 60 days of the statement.
- Fee reversalCheck the $50 threshold and the next-day Grace Period before asking for a refund.
Contacts (8)
Phone
- General assistance; lost or stolen TD Bank ATM or Visa debit card Account holder only
Hours: 24/7
Use for: Unauthorized charge, Fraud or scam, Dispute with a merchant through the bank, Fee reversal, Account frozen or closed
Source: td.com, verified 2026-10-12
- TD credit cards; lost or stolen TD Bank Visa credit card Account holder only
Hours: 24/7
Use for: Dispute with a merchant through the bank, Unauthorized charge, Fraud or scam, Billing error, Fee reversal
Source: td.com, verified 2026-10-12
- Report fraud; suspected fraudulent email, text or call; identity theft Account holder only
Hours: 24/7
Use for: Fraud or scam, Unauthorized charge, Account access
Source: td.com, verified 2026-10-12
- Cross-border banking support Account holder only
Hours: 24/7
Use for: Fraud or scam, Unauthorized charge
Source: td.com, verified 2026-10-12
Online forms
- Share your feedback
Use for: Poor service or broken promise, Fee reversal
Source: td.com, verified 2026-10-12
- TD credit card billing errors (Your Billing Rights address)TD Bank, P.O. Box 873, Mt. Laurel, NJ 08054-0873
Use for: Billing error, Dispute with a merchant through the bank
Source: files.consumerfinance.gov, verified 2026-10-12
- TD Bank corporate officeTD Bank Corporate Office, 4140 Church Road, Mount Laurel, N.J., 08054
Use for: Poor service or broken promise
Source: td.com, verified 2026-10-12
In person
- Report fraud in person at a TD Bank store Account holder onlyhttps://www.td.com/us/en/personal-banking/store-locator
Use for: Fraud or scam, Unauthorized charge
Source: td.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
PhoneGeneral assistance; lost or stolen TD Bank ATM or Visa debit card +1-888-751-9000 Account holder onlyWritten complaint
MailTD credit card billing errors (Your Billing Rights address) TD Bank, P.O. Box 873, Mt. Laurel, NJ 08054-0873For TD credit card billing errors write within 60 days. TD publishes no complaint mailing address; the feedback form is the other written channel.
Executive office
MailTD Bank corporate office TD Bank Corporate Office, 4140 Church Road, Mount Laurel, N.J., 08054Federal regulator
State agency
Your state’s financial regulator. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- TD's dispute help answers are behind a site search that did not return results to automated fetches; the dispute steps are not recorded here.
- Phone lines verify the account holder.
Scam warnings
Official domains
td.comtdbank.com
Real links and emails from TD Bank end in one of these.
TD Bank will never ask you for
TD Bank will never ask you to confirm your account number, PIN, password or any other personal information by email, text or voice call.
Source: td.com, verified 2026-10-12
Known scams
Phishing emails often use the name and logo of a legitimate company to get you to click a link and give account details. Scam texts (SMShing) and calls (vishing) urge you to confirm sensitive account information or to call a number and give it.
Source: td.com, verified 2026-10-12
Report phishing
- Forward suspicious emails
Use for: Fraud or scam
Source: td.com, verified 2026-10-12
- Report a fraudulent email, text or call, or confidential information you disclosed Account holder only
Hours: 24/7
Use for: Fraud or scam
Source: td.com, verified 2026-10-12
For the whole industry, read Banks and card issuers — how complaints work.
Verification notes
TD Bank, N.A. is a national bank (OCC).
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with TD Bank: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin