Target: lost package

Report a Target.com package that did not arrive to Guest Services.

ACredibility A · last verified 2026-10-12 · 95% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 95% of 20 sources are the organization's own pages or government sites.

All Target contacts Open in the interactive directory JSON

Collect

order number
tracking history

Steps

Check the order status and tracking in your account.
Call Target.com Guest Services and ask for a replacement or refund.
PhoneTarget.com Guest Services (orders, price match, damaged or missing items) +1-800-591-3869
If Target does not refund or resend, dispute the charge with your card issuer.

More contacts for this issue

OnlineTarget Help contact options by topic

Facts you can cite

Process
Target's terms (last updated September 10, 2026) require a signed written notice to the Target Law Department and 60 days of good-faith negotiation before arbitration; JAMS administers arbitration and either side may use small claims court.
Source: target.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneTarget.com Guest Services (orders, price match, damaged or missing items) +1-800-591-3869
Supervisor
PhoneTarget guest service and Guest Relations (Target.com orders, store experience, Target Circle Card) +1-800-440-0680
Written complaint
MailInformal dispute notice (required before arbitration; certified mail) Target Law Department, 1000 Nicollet Mall, TPS-3155, Minneapolis, MN 55403
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Public complaint
RegulatorBetter Business Bureau

Watch out

Online returns and order history need the guest's Target.com sign-in.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Target package shows delivered but never arrived. Use Escalate Anything to get a refund or a replacement.

Source code, other install options and the Claude Code plugin