Spire Inc.: billing error
Register the dispute with Spire before any shutoff date, pay the undisputed part, ask for a meter test, then go to the state commission.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 31 sources are the organization's own pages or government sites.
Collect
- the disputed bill
- earlier bills for comparison
- meter photos with dates
- notes of calls with reference numbers
Steps
Call Spire for your region and say which charge you dispute. In Missouri, register the dispute at least 24 hours before any proposed disconnection date.
Use the number for your region.
Put the dispute in writing through the web form and keep a copy.
Pay the part of the bill that is not in dispute. In Missouri, do this within four working days of registering the dispute, or by the delinquent date if later.
If usage looks wrong, ask for a meter test. In Missouri the first test in 12 months is free.
If Spire does not resolve it, file a complaint with your state's Public Service Commission.
More contacts for this issue
Facts you can cite
- Deadline
Spire Missouri: a dispute can be made by written notice, in person or by telephone during normal business hours, and must be registered at least twenty-four (24) hours before the proposed discontinuance date to avoid disconnection.
Source: spireenergy.com, verified 2026-10-13
- Deadline
Spire Missouri: the customer must pay the amount not in dispute within four (4) working days of registering the dispute or by the delinquent date of the disputed bill, whichever is later. If the parties cannot agree on that amount, the customer pays the lesser of up to fifty percent (50%) of the disputed charge or an amount based on usage in a like period.
Source: spireenergy.com, verified 2026-10-13
- Fee
Spire Missouri tests a customer's meter on written or verbal request. One test in a twelve-month period is free; the customer pays for more tests in that period unless the meter is inaccurate by more than 2%. The customer may be present. If the meter is off by more than 2%, bills are adjusted for half the time since the previous test, within the tariff's limit.
Source: spireenergy.com, verified 2026-10-13
- Process
The Alabama Public Service Commission asks consumers to first contact the utility and to keep notes of the date, time, staff member's name and the utility's response. Complaints go to 800-392-8050 (toll free) or 334-242-5211, Monday to Friday 8 a.m. to 5 p.m., or the online complaint form.
Source: psc.alabama.gov, verified 2026-10-13
- Process
The Missouri PSC asks customers to contact the utility first and to file an informal complaint only if the dispute is not resolved. Hotline 1-800-392-4211; online at efis.psc.mo.gov.
Source: psc.mo.gov, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Call the number for your region: Eastern Missouri 800-887-4173, Western Missouri 800-582-1234, Alabama 800-292-4008, Mississippi 877-945-5427, Tennessee 800-752-7504.
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Missouri: Missouri Public Service Commission, 1-800-392-4211; it says to contact the utility first. Alabama: Alabama Public Service Commission, 1-800-392-8050; it asks consumers to first contact the utility. Mississippi: Mississippi Public Service Commission, 601-961-5434, online complaint portal. Tennessee: Tennessee Public Utility Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).The attorney general of your state.
Watch out
- Payment arrangements and Budget Billing need a My Account sign-in (or Spire's automated phone system).
- The payment assistance and rates pages load region-specific content dynamically; automated fetches see only navigation.
- No Spire damage claim form or claims contact was found on spireenergy.com.
- Tennessee customers are billed by Piedmont Natural Gas until 2027.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Spire Inc. charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin