Southern California Gas Company: disconnection notice
Call customer service before the shut-off date, request a payment extension, and apply for CARE and Past Due Bill Forgiveness.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 26 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- shut-off notice
- account balance
- CARE enrollment
- Medical Baseline approval
Steps
Call customer service about the shut-off notice, or request a payment extension in My Account.
If you are on CARE with $250 or more past due (some over 90 days), enroll in Past Due Bill Forgiveness.
Apply for CARE or LIHEAP through the assistance programs page.
More contacts for this issue
Facts you can cite
- Compensation
Past Due Bill Forgiveness forgives 1/12 of the eligible debt each time a current bill is paid in full and on time, up to $8,000 per enrollment period. It requires CARE enrollment, $250 or more past due with some at least 90 days old, six months as a customer and one on-time payment in the prior 24 months.
Source: socalgas.com, verified 2026-10-12
- Limit
Missing two Past Due Bill Forgiveness payments in a row ends enrollment. Forgiven amounts stay forgiven; the remaining debt returns to the balance.
Source: socalgas.com, verified 2026-10-12
- Compensation
The Gas Assistance Fund gives a one-time grant up to $100.00 toward the gas bill through local non-profit agencies. The page currently says the fund is closed.
Source: socalgas.com, verified 2026-10-12
- Policy
CARE gives 20% off the monthly gas bill for income-qualified households.
Source: socalgas.com, verified 2026-10-12
- Policy
Medical Baseline eligibility is based on medical condition, not income. It gives a daily allowance of .822 therms (about 25 more therms per month) at the lowest baseline rate. Non-permanent conditions recertify every two years; permanent conditions every four years.
Source: socalgas.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
MailCentralized correspondence SoCalGas, P.O. Box 1626, Monterey Park, CA 91754-8626State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Attorney General.
Watch out
- socalgas.com/contact-us returns 403 to automated fetches; use /about-us/contact-us.
- Payment extensions and Past Due Bill Forgiveness enrollment need a My Account sign-in.
- The Medical Baseline application needs a medical provider to complete Part 2.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Southern California Gas Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin